About BC Consumer Protection

Licence suspended for a BC-based debt collector

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{July 11, 2016} VICTORIA, BC – Consumer Protection BC has suspended the licence of Ravinder Samra, a debt collector based in Richmond, BC.  

In February 2016, a Consumer Protection BC investigation determined that Ravinder Samra had contravened sections of BC’s Business Practices and Consumer Protection Act (the BPCP Act).  As a result, Consumer Protection BC issued administrative penalties totaling $1750.00 for:

  • Initiating verbal communication with a debtor with respect to the collection of a debt within 5 days of sending written notice of the debt, contrary to s. 115 (2) of the BPCP Act,
  • Communicating with a member of the debtor’s family, contrary to s. 117 (1) of the BPCP Act, 
  • Directly or indirectly threatening an intention to bring or continue a legal proceeding for the recovery of a debt for which he did not have the written authorization of the creditor, contrary to s. 121 (4) of the BPCP Act, and
  • Supplying false and misleading information when collecting or attempting to collect payment of a debt, contrary to s. 123 (a) of the BPCP Act.

These administrative penalties are still outstanding. As a result of this, and repeated contraventions of the BPCP Act, Consumer Protection BC will be suspending his licence for 7 days effective July 11, 2016.

“This particular debt collector has breached BC’s consumer protection laws in the past,” says Tatiana Chabeaux-Smith, spokesperson for Consumer Protection BC. “Our progressive enforcement model provides businesses with opportunity to correct their business practices. However if corrective actions are not taken, we take non-compliance with the law seriously and use variety of enforcement tools such as licence suspension.”

Please click here to view the Notice of Licence Suspension. By law, Ravinder Samra has 30 days to request a reconsideration of this decision.

All money received from administrative penalties is deposited into the Consumer Advancement Fund (as required in Section 169 of the BPCP Act).

Tips, information and a backgrounder on debt collection is available on Consumer Protection BC’s debt portal, www.debtrightsbc.ca. Consumers can also call Consumer Protection BC at 1-888-564-9963 with questions about BC’s debt collection laws. All recent Consumer Protection BC enforcement actions are published on Consumer Protection BC’s website, www.consumerprotectionbc.ca.

About the Consumer Advancement Fund:
The fund is administered by Consumer Protection BC and is a designated statutory fund that can only be used for the purposes of educating consumers and suppliers about any matters relating to the BPCP Act or the Cremation, Interment and Funeral Services Act, or for the purpose of increasing compliance with those Acts. Click here to view the section of the BPCP Act that speaks to the consumer advancement fund. 

About Consumer Protection BC:
Consumer Protection BC is the regulator of a variety of industries and specific consumer transactions in the province. Our mandate is to license and inspect our regulated businesses, respond to consumer inquiries, investigate alleged violations of consumer protection laws, classify all general release motion pictures and provide information so consumers can self-assess the fairness of a transaction. Our vision is a province where all citizens of BC are empowered in their transactions as a result of rigorous and consistent business compliance and through the provision of solution-based information. 

For more information about our organization, please visit our corporate website at www.consumerprotectionbc.ca. You can also follow Consumer Protection BC on Twitter @ConsumerProBC, like us on Facebook and read our blog for valuable consumer tips and resources.

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