About BC Consumer Protection

Collection agency faces penalties for violating consumer protection laws

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{July 6, 2016} VICTORIA, BC – Consumer Protection BC has issued a compliance order and administrative penalty against Langley, BC-based debt collection agency, Wiggins Adjustments Ltd. for violating BC’s consumer protection laws.

A recent Consumer Protection BC investigation determined that Wiggins Adjustments had contravened sections of BC’s Business Practices and Consumer Protection Act (the BPCP Act). As a result, Consumer Protection BC has issued the following against the business:

  • An administrative penalty of $250, for communicating, or attempting to communicate, with a Debtor in a manner as to constitute harassment, contrary to section 114 (1) of the BPCP Act; and
  • An administrative penalty of $500 for failing to provide a Debtor with written notice of the debt when requested, to the address provided, contrary to section 115 (3) of the BPCP Act. 

In addition to the administrative penalty, Consumer Protection BC has issued a compliance order that requires Wiggins Adjustments to immediately comply with BC’s consumer protection laws.

Please click here to view the compliance order and administrative penalty in full. By law, Wiggins Adjustments has 30 days to request a reconsideration of the decision.

“BC’s consumer protection laws speak to how a collector communicates with a consumer to recover a debt,” says Tatiana Chabeaux-Smith, spokesperson for Consumer Protection BC. “When a consumer requests information about a debt, in writing, a collector must provide that information.”

All money received from administrative penalties is deposited into the Consumer Advancement Fund (as required in Section 169 of the BPCP Act)

For more information about debt collection in BC for both for consumers and businesses, please visit www.debtrightsbc.ca. A backgrounder on the debt collection sector is also available on our website (please note that this document is currently being updated). All recent Consumer Protection BC enforcement actions are published on Consumer Protection BC’s corporate website, www.consumerprotectionbc.ca.

About the Consumer Advancement Fund:
The fund is administered by Consumer Protection BC and is a designated statutory fund that can only be used for the purposes of educating consumers and suppliers about any matters relating to the BPCP Act or the Cremation, Interment and Funeral Services Act, or for the purpose of increasing compliance with those Acts. Click here to view the section of the BPCP Act that speaks to the consumer advancement fund. 

About Consumer Protection BC:
Consumer Protection BC is the regulator of a variety of industries and specific consumer transactions in the province. Our mandate is to license and inspect our regulated businesses, respond to consumer inquiries, investigate alleged violations of consumer protection laws, classify all general release motion pictures and provide information so consumers can self-assess the fairness of a transaction. Our vision is a province where all citizens of BC are empowered in their transactions as a result of rigorous and consistent business compliance and through the provision of solution-based information. 

For more information about our organization, please visit our corporate website at www.consumerprotectionbc.ca. You can also follow Consumer Protection BC on Twitter @ConsumerProBC, like us on Facebook and read our blog for valuable consumer tips and resources.

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