How to Make a Complaint

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What do I do if I have a complaint about a Travel Agency?

If you have a complaint about the services you received from a travel agency, cancellation policies or procedures and can not resolve the situation with the supplier, you may wish to contact the Association of Canadian Travel Agencies. Consumer Protection BC is unable to assist with quality of service complaints.

Association of Canadian Travel Agencies
5760 Minoru Blvd, Suite 213
Richmond, BC V6X 2A9
Phone: 604 231-0544
Fax: 604 231-6020
Web: www.acta.ca
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

For other inquiries or complaints regarding the travel service industry, please use our online complaint form or call us at: 1-888-564-9963


To make a claim with the Travel Assurance Fund, please visit the Travel Assurance Fund information page first.