How to Make a Complaint

Was this information useful?
+ Yes
+ No

Consumer Protection BC is responsible for the licensing of home inspectors. If you have a complaint about a home inspector you can complete a home inspector complaint form and submit it to Consumer Protection BC for review.  Depending on the nature of your complaint, it will either be reviewed by Consumer Protection BC to determine appropriate action, or you may be referred to court for matters that fall outside of the law Consumer Protection BC oversees. 

Complaints Reviewed by Consumer Protection BC

The following complaints will be reviewed by Consumer Protection BC for appropriate action: 

  • Failure of the home inspector to display a licence;
  • Failure of the home inspector to produce a licence on request;
  • Home inspector operating in a name different than the licensed name;
  • Home inspector appears to be operating at different location other than the licensed location;
  • Potential conflict of interest that has resulted in material gain for the home inspector;
  • Improper disclosure of report content; 
  • Home inspector operating without a licence;
  • Missing information in a home inspector contract (for a list of the full requirements go to section. 12 of the Home Inspector Licensing Regulations);
  • Missing information in a home inspector report (for a list of the full requirements go to section. 13. of the Home Inspector Licensing Regulations). 

If you feel you have suffered a loss due to the alleged defiencies or inaccuracies of a home inspection report the matter will be best suited for court and not something Consumer Protection BC will be able to assist with. 

If you are uncertain whether Consumer Protection BC will be able to assist you please feel free to contact us for clarification. 1-888-564-9963 or email

To view our policy outlining the issues Consumer Protection BC can assist with please review our Home Inspector Complaint Handling Policy.