How to Make a Complaint

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In British Columbia, debt collectors, bailiffs and debt poolers are required to follow the laws set out in the Business Practices and Consumer Protection Act and the Debt Collection Industry Regulation.  If you have a complaint about the practices of a debt collector, bailiff or debt pooler, Consumer Protection BC may be able assist you.  Before making a complaint to Consumer Protection BC there are several steps you can take to resolve the problem on your own.  If you have followed these steps and are still having problems, please contact us to see how we can help.

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