Policies

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Consumer Protection BC establishes policies and procedures to guide its operations and achieve its objectives effectively and efficiently. These policies ensure a consistent approach to administration and the fair and uniform treatment of all licensees, businesses and consumers. The following policies and procedures have been approved by Consumer Protection BC's Executive and are consistent with legislative requirements and with the administrative agreement with government. You can also read our Privacy Statement here

Using our Logo
Complaint Handling
Publishing Licensing and Enforcement Actions 
Media Relations
Adminstrative Penalties
Reconsideration of Decisions
Fee Setting
Criminal Record Checks
“Restricted Cougar” Movie Trailers Usage Approval 
Copies of BC Legislation
Late Submission and Late Renewal 

Using Our Logo

If you wish to use our logo for print or digital use, you may do so by clicking here. Please ensure that you read the terms of use that you are agreeing to.

Complaint Handling

To ensure accountability and to allow the complaint handling process to be made public, Consumer Protection BC has established complaint handling policies and procedures. They apply to complaints from members of the public or businesses regulated by the Business Practices and Consumer Protection Act, the Cremation, Interment and Funeral Services Act or the Motion Picture Act regarding the manner in which Consumer Protection BC administers the legislation delegated to it. To download a copy of the complaint handling policies and procedures, please click here.

Publishing Licensing and Enforcement Actions

One of Consumer Protection BC’s core functions is the provision of information and assistance to consumers and businesses regarding their rights and obligations under the laws we administer. This may include publishing information respecting actions or decisions regarding our licensing and enforcement functions. To read Consumer Protection BC’s policy for publishing this information, please click here. The procedures that support the policy can also be found here. A list of our recent enforcement actions is available here.

Media Relations Policy

The Media Relations Policy helps clarify for our various stakeholders the processes we follow when managing and responding to media requests.  Media requests can include requests for our statistical information, information about our operational activities, information about the legislation we administer, or our position on consumer issues or general requests for interviews or corporate statements. The media relations policy describes the process we will follow, our criteria for assessing the resources we will/can commit to a given media request, and staff responsibilities. To download a copy of the policy, please click here.


Administrative Penalties

Administrative Penalties are financial penalties imposed by Consumer Protection BC for certain violations of the Business Practices and Consumer Protection Act and the Cremation, Interment and Funeral Services Act. Consumer Protection BC has published policies and procedures for the imposition of administrative penalties following both the compliance inspection and investigation processes. To download a copy of the compliance inspection administrative penalty policy and procedure, click here. To download a copy of the investigation administrative penalty policy and procedure, click here.

Reconsideration of Determinations

When the Director takes a statutory action - whether it's a licensing decision, film classification decision, issuance of a compliance order or an administrative penalty - the entity (business or individual) that is subject to the action has the opportunity to seek reconsideration of or appeal the decision. Consumer Protection BC has published policies and procedures for the reconsideration of statutory decisions. To download a copy of the policies and procedures for the reconsideration of statutory decisions, please click here.

Fee Setting

The Business Practices and Consumer Protection Act (BPCPA) and the Cremation, Interment and Funeral Services Act (CIFSA) allow Consumer Protection BC to set fees. In setting amounts, fees and charges, Consumer Protection BC must comply with the fee-setting process we established in accordance with criteria established by the Fee Setting Criteria Regulation, which came into effect on July 4, 2004. The Fee Setting Criteria Regulation requires Consumer Protection BC to consult with the affected industries and interested parties before setting the fees. It also requires Consumer Protection BC to give at least 90 days notice to the affected industry before a fee, charge or other amount can take effect. To obtain a complete copy of the Consumer Protection BC fee setting policy, please click here.

Criminal Record Checks

The Business Practices and Consumer Protection Act (BPCPA), the Cremation, Interment and Funeral Services Act (CIFSA), and the Motion Picture Act provide Consumer Protection BC with the authority to request and verify the existence of criminal convictions for persons applying for licenses. The purpose of this policy is to advance consumer protection by ensuring that licensed employees and senior officers, partners and proprietors of regulated businesses do not have criminal records that are relevant to their work. 

In an effort to improve our efficiencies, you may notice we’ve changed the way we conduct criminal record checks. By using the secure services of myBackCheck.com, we can now get your criminal records information within 24 hours. For more information please read our criminal record check policy by clicking here. 

“Restricted Cougar” Movie Trailers Usage Approval Policy

This policy sets out our approval process for requests to exhibit any of Consumer Protection BC’s “Restricted Cougar” movie trailers. Under Consumer Protection BC’s Administrative Agreement, the Province agreed to assign and transfer assets to Consumer Protection BC. Assets, including the “Restricted Cougar” trademark, were assigned to Consumer Protection BC under the June 27, 2007 Assignment Agreement between the Province and Consumer Protection BC. This policy is to ensure a consistent approach to considering requests to use a trailer containing the Cougar trademark that ensures the protection of Consumer Protection BC’s brand and reputation, raises our organization’s profile, and contributes to informing consumers about film classification in BC. To download a copy of the policy and accompanying application form, please click here.

Copies of BC Legislation

Consumer Protection BC does not distribute copies of legislation. You can obtain unofficial copies of legislation from the BC Laws website and purchase official copies from:

Crown Publications
106 Ontario Street
Victoria, BC V8V 1M9
Phone: 250 386-4836
Fax: 250 386-0221

Late Submission and Late Renewal Policy and Procedure

To ensure accountability and equality to all of our licensees who requeired to submit a renewal or are legally required to submit differing information and, in some cases a payment, Consumer Protection BC has created a Late Submission and Late Renewal Policy and Procedure Document. These procedures outline the types of incomplete submissions or renewals and how Consumer Protection BC will respond to incomplete submissions or renewals. To download a copy of the Late Submission policy, please click here.  To download a copy of the Late Renewal policy, please click here.