Trying to return a car?

In BC, the Vehicle Sales Authority (VSA) oversees the retail sales of vehicles sold through licensed dealerships. They are an independent, non-profit organization that helps make sure that dealers:

• sell vehicles in a clear and honest manner
• stand behind the representations they make about a vehicle
• do not withhold or give information that would cause you to make an error in judgment about whether to buy the vehicle
• meet strict standards, particularly about disclosures
• contribute to a customer compensation fund in case of eligible claims

If you have a complaint about a vehicle you purchased from a licensed dealership, please contact the Vehicle Sales Authority. You can call them at 604.574.5050 or fill out their complaint form.

Trouble with a vehicle manufacturer? You may be eligible for help through the Canadian Motor Vehicle Arbitration Plan (CAMVAP). CAMPVAP can assist with disputes where:

• You have a consumer complaint about a vehicle’s alleged defect

OR

• You have an issue with a new vehicle warranty
• Your car is a current model or one of four previous model years

You can visit the CAMVAP website or phone their office toll-free at 1.800.207.0685.