Trying to return a car?

In BC, the Vehicle Sales Authority (VSA) oversees the retail sales of vehicles sold through licensed dealerships. They are an independent, non-profit organization that helps make sure that dealers:

• sell vehicles in a clear and honest manner
• stand behind the representations they make about a vehicle
• do not withhold or give information that would cause you to make an error in judgment about whether to buy the vehicle
• meet strict standards, particularly about disclosures
• contribute to a customer compensation fund in case of eligible claims

If you have a complaint about a vehicle you purchased from a licensed dealership, please contact the Vehicle Sales Authority. You can call them at 604.574.5050 or fill out their complaint form.

Trouble with a vehicle manufacturer? You may be eligible for help through the Canadian Motor Vehicle Arbitration Plan (CAMVAP). CAMPVAP can assist with disputes where:

• You have a consumer complaint about a vehicle’s alleged defect

OR

• You have an issue with a new vehicle warranty
• Your car is a current model or one of four previous model years

Please note that FCA Canada Ltd. (Fiat, Chrysler, Dodge, Jeep, RAM trucks) does not participate in CAMVAP’s program, therefore claims for FCA will not be accepted. You can visit the CAMVAP website or phone their office toll-free at 1.800.207.0685 for more information.