About BC Consumer Protection

Shoko

Shoko

Shoko works in communications and marketing for Consumer Protection BC. She is our regular blogger and is always looking for topics of interest to BC consumers. Feel free to ask a question related to any of our posts by posting a comment!
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We often get questions from consumers about buying new and used vehicles and returning a new car. While we don’t have authority over these areas, we are always happy to offer a referral if there is an organization that is better equipped to help you. Read on for examples of some of these types of consumer questions and our answers. 

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All federal financial institutions – banks, retail associations and federal trust, loan and insurance companies – MUST, by law, have a complaint-handling process in place for consumers. If you are wondering how to know the best path to take or to speak to about your complaint, read on as we have gathered some helpful information from the Financial Consumer Agency of Canada (FCAC).

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Flowers are always a nice way to show your appreciation for someone. I love that I can buy and send flowers online to someone whether they live in town or abroad – delivered right to their doorstep! Here are some tips if you choose to buy flowers online.

Monday, 30 January 2017 10:23

Can you spot a fake online review?

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Have you heard about astroturfing? These are online reviews that appear real, but aren’t (just like plastic grass!). In this blog post, we’re sharing some tips on how to tell if an online review is real or not because, according to the Competition Bureau, an estimated 33% of all online reviews are fake!

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Choosing a coffin or an urn to hold the remains of a loved one is a very personal decision. Did you know there’s a section in BC’s funeral services law that speaks to your rights when it comes to making this type of purchase?

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On January 1, 2017, the cost to get a payday loan changed. The BC government made changes to the law which now state that for every $100 you borrow, the maximum in fees that you can be charged is $17.

So let’s talk about that some more...

Monday, 09 January 2017 08:00

Our road map for 2017-2019

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We are pleased to present Consumer Protection BC’s 2017 – 2019 Strategic Business Plan. This document is essentially our road map for the future.

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Did you know certain cards are not included in BC's gift card law? In this blog post, we'll show you how to figure out if your card is a regular retail gift card (which we oversee) or a general use prepaid card (which are regulated federally), and tell you where to go if you need help. Sound a bit confusing? It can be so read on for more information.

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We often get calls from consumers who are receiving calls from a debt collector. If you are getting calls, remember you are not alone -- debt is an issue for many British Columbians. As the regulator of the debt collection and debt repayment sectors in BC, Consumer Protection BC provides self-help tools to consumers. If you are getting calls, did you know that you have the right to request to be contacted in writing only by the debt collector? In this blog, we would like to share a few things on this topic.

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Have you ever come across a situation where you signed something and immediately after realized that it was a mistake? It’s often our “gut feeling” that tells us to take a different action. In this video, we share the story of Rebecca*. When she found herself in "hot water" with her hot tub contract, she called Consumer Protection BC for help.

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