Your next licence renewal deadline is still March 31, 2019. However, when you renew, your new licence will be issued for anywhere between 10 and 21 months. This is because everyone has a different fiscal year end and we are working towards aligning the renewal dates with your financial reporting (after March 31, 2019). Please understand that the fees will reflect the length of the new licence during this transition.
After this next renewal period, licence renewals will no longer be due by March 31 for everyone. Instead, you will renew your licence at the same time as you submit your financial reports – due within 3 months after your fiscal year end.
There won’t be any extensions. This means that your financials must be in order by the deadline. You will have to submit your financial report before you can renew your licence and your licence must be renewed on time.
When the transition is over, you will only have to remember one deadline. Everything that you send to us – your licence renewals, Travel Assurance Fund contribution and your financial report – will all be due at the same time.
We understand that there have been many changes with your reporting over the years. Our goal is to simplify the reporting and renewal processes, have checks and balances in place to flag possible financial problems, and move all business transactions online. (Don’t worry, you will still be able to call us!)
We ask for your patience. This is not a simple transition and it’s going to take some time. We know that 2019 will likely be confusing. We promise that we will remind you often of what’s needed and by when. We will send these reminders to the email that you use for your MyAccount User ID so please make sure that you know which email address to check.
We know you have a lot to think about when it comes to running your business. We are working towards making the licensing and reporting process quicker and easier for you. We will talk you through each step of the process, be clear about the fees and explain how to submit your financials online. Please watch for those emails and read them carefully. Please let us know if you have new contact information and we must be notified if your fiscal year end date changes.
We anticipate that all the changes will be in place by the end of 2020. Thank you for your patience and trust during this transition period.
If you have questions, please contact our Licensing and Information Services team at 1.888.564.9963 or send us an email to operations@consumerprotectionbc.ca.
We are moving offices! During this transition, portions of our website and MyAccount may not work as expected. Please be patient while we settle into our new space.
