About BC Consumer Protection

Licence suspended for Delta, BC-based funeral provider

Was this information useful?
+ Yes
+ No

STATUS UPDATE: The licence suspension was lifted on May 31, 2017, because compliance was obtained.

{April 3, 2017} VICTORIA, BC – 
Consumer Protection BC has suspended the licence of Alliance Funeral & Cremation Services Inc., (DBA Elements Cremation, Pre-Planning & Burial), a funeral services provider based in Delta BC, for violating BC’s funeral services laws by:

  • Failing to comply with the requirements to operate from a licensed location, in contravention of section 33(3) of Cremation, Interment and Funeral Services Regulation (CIFSR).
  • Failing to notify the Director of a change of the address location from which business is conducted, in contravention of section 42(1) of CIFSR.
  • Conducting business at an unlicensed location, in contravention of section 15 of CIFSR.
  • Failing to maintain a copy of every preneed funeral service contract executed at a licensed location, in contravention of section 43(2) of CIFSR.

An investigation into the business practices of Alliance Funeral and Cremation Services (Alliance) is ongoing. Please click here to view the licence suspension notice. By law, the business has 30 days to request an opportunity to be heard. 

While Alliance’s licence remains suspended, consumers with questions about their preneed funeral services contracts may contact the business directly.

A backgrounder on funeral services in BC and a list of BC-licensed cremation and funeral services providers, can be found on Consumer Protection BC’s website at www.funeralrightsbc.ca. All recent Consumer Protection BC enforcement actions are published on Consumer Protection BC’s corporate website, www.consumerprotectionbc.ca. To learn more about inspections and complaint-handling at Consumer Protection BC, please refer to this backgrounder.

About Consumer Protection BC:
Consumer Protection BC is the regulator for a variety of industries in BC, including the debt collection industry. We licence and inspect our regulated businesses, respond to inquiries through our Inquiry Centre, investigate alleged violations of consumer protection laws and educate consumers and businesses about their rights and responsibilities under the law. For more information about our organization, please visit our corporate website at www.consumerprotectionbc.ca. You can also follow Consumer Protection BC on Twitter @ConsumerProBC, like us on Facebook and read our blog for valuable consumer tips and resources.