Debt Collection Contact Hours

Was this information useful?
+ Yes
+ No

Hours of Contact For Debt Collectors

The Business Practices and Consumer Protection Act under Section 118 sets out the hours when a debt collector may contact a debtor -

Except on the request of the person contacted, a collector must not communicate, either by telephone or in person, with the debtor, a member of the debtor's family or household, or a relative, neighbour, friend or acquaintance of the debtor, or the debtor's employer or guarantor

(a) on a statutory holiday,

(b) subject to paragraph (a), on a Sunday, except between the hours of 1 p.m. and 5 p.m. local time for the person contacted, or

(c) on any other day, except between the hours of 7 a.m. and 9 p.m. local time for the person contacted.

In this section, "statutory holiday" means a holiday, except Sunday, unless the holiday falls on a Sunday.

The times shown are the Pacific Time Zone.

Statutory Holidays In British Columbia (Employment Standards Act)


New Year's Day

Good Friday

Victoria Day

Canada Day

B.C. Day

Labour Day

Thanksgiving Day

Remembrance Day

Christmas Day

Note: Canada Day is usually July 1st. If July 1st falls on Sunday, Monday July 2nd replaces July 1st as the statutory holiday.