Booked through Sinorama Travel Vancouver?

LAST UPDATED: June 10, 2019

Final deadline to submit your documents for your claim to BC’s Travel Assurance Fund: June 30, 2019.

Some claims against the Travel Assurance Fund for travel booked through (and not received by) Sinorama Travel Vancouver still have missing supporting documents. Emails were sent to those individuals. We must have all the required information to be able to adjudicate a claim.

If we don’t get your full claim, including all required documents, by June 30, 2019, your claim will be considered ‘abandoned’ and it will be closed. Do not re-submit a claim form.

We are no longer accepting new claims.

If you have been reimbursed by your credit card company, insurance provider, or another provincial regulator, please let us know. This will allow us to update your claim file.

Status of Travel Assurance Fund claims

We have started adjudicating some Travel Assurance Fund claims. Due to the volume of claims, we are not able to provide individual claim status updates. Our process can take several months, and we ask for your patience.

Once we’ve made a decision about your claim, we will notify you by mail to the mailing address on your Travel Assurance Fund claim form. This could be an acceptance letter with a cheque or a denial letter.

Please read the following information closely as we may need more information from you to adjudicate your claim.

Background

On August 20, 2018, we cancelled the licence of Sinorama Travel Vancouver Inc. You may be impacted if:

  • You booked through Sinorama Travel Vancouver Inc. located in Richmond BC.
  • You booked online through Sinorama and you live in a Western province of Canada or the Western US (Colorado & West).
  • You are a travel agent who bought or arranged for the supply of travel services through Quebec’s wholesaler, Sinorama Vacances Inc.

Read our Notice of Licence Cancellation.
Read our August 8, 2018 press release.