Booked through Sinorama Travel Vancouver?

LAST UPDATED: August 6, 2019

The deadline to submit a complete claim against BC’s Travel Assurance Fund was June 30, 2019. We are no longer accepting new claims.

We have started adjudicating the claims against the Fund for travel booked through Sinorama Travel Vancouver. Due to the volume of claims, we are not able to provide individual claim status updates. Our process can take several months, and we ask for your patience.

Once we’ve made a decision about your claim, we will notify you by mail to the mailing address on your Travel Assurance Fund claim form. This could be an acceptance letter with a cheque or a denial letter.

If you have been reimbursed by your credit card company, insurance provider, or another provincial regulator, please let us know. This will allow us to update your claim file.

If you have extenuating circumstances that prevented you from filing a Travel Assurance Fund claim by the deadline, please contact us at taf@consumerprotectionbc.ca.

Background

On August 20, 2018, we cancelled the licence of Sinorama Travel Vancouver Inc. You may be impacted if:

  • You booked through Sinorama Travel Vancouver Inc. located in Richmond BC.
  • You booked online through Sinorama and you live in a Western province of Canada or the Western US (Colorado & West).
  • You are a travel agent who bought or arranged for the supply of travel services through Quebec’s wholesaler, Sinorama Vacances Inc.

Read our Notice of Licence Cancellation.
Read our August 8, 2018 press release.