Booked through Sinorama Travel Vancouver?

LAST UPDATED: August 29, 2018

If you booked with Sinorama Travel Vancouver for travel after September 9, 2018, we believe that you will not get your travel services.

You are impacted if:

  • You booked through Sinorama Travel Vancouver Inc. located in Richmond BC.
  • You booked online through Sinorama and you live in a Western province of Canada or the Western US (Colorado & West).
  • You are a travel agent who bought or arranged for the supply of travel services through the Quebec’s wholesaler, Sinorama Vacances Inc.

Background
On August 20, 2018 we cancelled the licence of Sinorama Travel Vancouver Inc. Our Notice of Licence Cancellation can be used as proof of a permanent closure when you contact your credit card or travel insurance provider. 

Read our Notice of Licence Cancellation.
Read our August 8, 2018 press release.
Did you book through Sinorama Holidays Inc. in Ontario?

What to do now

We have now officially started the process for you to submit a claim against BC’s Travel Assurance Fund to try to get your money back. The Travel Assurance Fund is a possible source of compensation for travel services, that you bought through a licensed BC travel agent, but didn’t get. It’s a fund of last resort so there are a few things you must do first. Please follow these steps and read through all the information carefully.

Have you already given us your information?
Thank you for sharing your travel details with us to help us assess the impact on travellers. Even if you have already given us your details, if you want to file a formal claim against the Travel Assurance Fund, we are asking you to please follow the steps above to follow the official process.

We will continue to update this page with any new information.