Booked through Sinorama Travel Vancouver?
LAST UPDATED: January 28, 2019
On August 20, 2018, we cancelled the licence of Sinorama Travel Vancouver Inc. Our Notice of Licence Cancellation can be used as proof of a permanent closure when you contact your credit card or travel insurance provider. You may be impacted if:
- You booked through Sinorama Travel Vancouver Inc. located in Richmond BC.
- You booked online through Sinorama and you live in a Western province of Canada or the Western US (Colorado & West).
- You are a travel agent who bought or arranged for the supply of travel services through the Quebec’s wholesaler, Sinorama Vacances Inc.
Our Notice of Licence Cancellation can be used as proof of a permanent closure when you contact your credit card or travel insurance provider.
Trying to get your money back
You can submit a claim against BC’s Travel Assurance Fund to try to get your money back. The deadline to file your claim is March 31, 2019.
There are some important things you must do first. Please follow these steps and read through all the information carefully.
Have you already given us your information?
If you’ve already filed a Travel Assurance Fund claim, we ask for your patience. We must wait until all the claims have come in to try to help everyone who has an eligible claim. This means that we don’t have any additional information to share with you right now about your specific claim. We promise that we will reach out to you if we have questions about your claim or if we need more details.
We will continue to update this page with any new information.