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Tips

Posted on:
16 February 2017

How often do you shop online? Forester Research is predicting that Canadians will spend $39 billion online by 2019, representing 9.5% of all retail purchases in Canada. So what are we buying exactly? 

Other Business

Posted on:
03 February 2014

For those of you who aren’t part of our Facebook community, or who don’t always see what we are asked directly on Facebook, here are three questions we have had recently from consumers related to retail sales (and our answers!).

Tips

Posted on:
21 March 2013

We often get questions from consumers who are asking about the legitimacy of a certain business. There can be a wide variety of choices in any sector and sometimes it can be hard to know which business to frequent.  We know that here are many legitimate businesses out there who are commited to raising the bar in their industry and we want to help you make an informed purchasing decision.

Tips

Posted on:
12 February 2013

Many of us rent or rent out homes, but how many of us are actually familiar with the Residential Tenancy Act? This Act is BC’s renting legislation that is overseen by the Residential Tenancy Branch.  While this is not an area we oversee here at Consumer Protection BC, we always feel that it’s important for all consumers (both renters and landlords) to understand their rights and obligations under the law, in order to make informed decisions.

Tips

Posted on:
12 March 2012

Recently I was furniture shopping and found a perfect dining room suite. I thought to myself that even though it was expensive, if I purchased it on credit I wouldn't have to pay interest for a whole year. It sounded like a great deal but was there a catch? What did the interest start adding up and what was I responsible for?

Other Business

Posted on:
12 December 2011

“What’s your return and refund policy” is a question you should always ask before paying for your purchase at a store.  Retail sales aren’t bound by law to provide mandatory returns or refunds. There are dozens of different return policies that can exist at stores and in order to be a savvy consumer, asking that one question can save you a lot of frustration if you decide that outfit you splurged on last week really isn’t as amazing as you thought.

Other Business

Posted on:
05 December 2011

Whether its for $5 or $500, gift cards make great little stocking stuffers and are the perfect gift for those hard to buy folks.  In British Columbia, since 2008,  gift cards for a monetary value are not allowed to have an expiry date.  There are exceptions for when a gift card can have an expiry date however, such as for a specific good like a hair cut or for a mall card, where the card is good at more than one store.  If you are planning on giving a gift card this year, keep reading to see more information and tips we have about gift cards!

Tips

Posted on:
14 November 2011

According to news sources, over 82% of Canadians purchased something online last year.  The pros of shopping online include having the ability to easily browse interesting products and compare prices.  The cons include being extremely frustrated if something goes wrong.  Here are some tips on how to ensure sure your online shopping experiences are positive.

Tips

Posted on:
07 November 2011

Now that Halloween is behind us, there is no denying it, we have entered into the holiday season.  This can be a challenging time for consumers as we tend to overspend.  November is also Financial Literacy Month. Many Canadians still struggle with debt and a recent national Ipsos Reid survey revealed that six in 10 Canadians say they need help with their financial management skills.  I have to admit that I always tend to overspend during the holiday season so I thought it might be helpful to share these tips and ideas on ways to help stay on budget and save a little money this year.

Other Business

Posted on:
07 December 2010

As we are now full blown into the holiday shopping season, I thought it would be a good idea to talk about one of the most commonly asked questions about retail sales:  Are stores required to offer return, refund, or exchange policies?

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