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Consumer Contracts

Posted on:
27 June 2017

It was time to get his chimney fixed so Eddy hired a masonry company to do the repairs. After quite a delay in getting any work done, the masonry company tried to convince Eddy he had a mould problem in his house and they could help.

Eddy had a background in the trades and knew there was no mould problem. This was a red flag for him so he decided to cancel the contract and get his deposit back. Something just didn’t feel right. When the business owner stated all deposits were non-refundable, Eddy got nervous.

Consumer Contracts

Posted on:
06 June 2017

Mary lives in Kelowna with her son’s in-home caregiver, John*. John was approached by a door-to-door salesperson who was selling a new furnace with a 20-year lease.

John was not properly informed about the lease agreement and therefore did not fully understand his long-term payment plan, which was very expensive. This was when Mary stepped in to try to help John find a way out of the contract. “I was rattling around, trying to find a solution and I contacted Consumer Protection BC,” says Mary.

Tips

Posted on:
24 April 2017

Planning a wedding can be one of the most exciting (and stressful) times of your life. They are expensive and there is an extensive amount of long term planning. You have to think about the location, the wedding dress, the bachelorette party, the bridesmaid dresses, the cake, the photographer and so on and so on. 

So, what happens if your photographer suddenly isn’t responding to your texts and takes off with your deposit? Or the bakery making your cake goes out of business?

Check out these 7 tips to protect yourself and make sure your big day is fun-filled and worry free:

Tips

Posted on:
29 March 2017

Free trial scams have taken millions from Canadians’ pockets, according to Canada’s Competition Bureau. In fact, they list free trial traps as one of the most prevalent and sneaky “scams on the horizon”. All the more reason to find out more and protect yourself.

While Consumer Protection BC doesn’t have the authority to deal with scams, we have put together three types of free trial traps along with some tips to help you navigate them.  

Consumer Contracts

Posted on:
11 July 2016

Jack and Lisa* had just returned from a Home & Garden Show and were greatly impressed with a paving product showcased by a local provider. Not wasting any time, they called the company into their home to provide an estimate and, after taking some measurements and drawing up a contract, the company requested a $650 deposit for the paving product. Jack and Lisa wrote the cheque and were looking forward to the next step in the process – installation. That step never came.

Consumer Contracts

Posted on:
13 June 2016

Charlotte* loves exercising and was excited to enroll in a specialized yoga practice at a local studio. She eventually agreed to purchase a $1000 year-long membership upfront and received a credit card receipt after the transaction but no contract. 

Consumer Contracts

Posted on:
05 February 2016

Written by Consumer Protection BC’s enforcement department

Scenario:
It’s a beautiful day so you decide to go outside and clean up your front yard. A salesperson approaches you and says they were in the area repairing your neighbour’s roof. The salesperson tells you they noticed your roof appears to be damaged, and in need of urgent repairs. Since they are already in the area, they are willing to offer you a “neighbour discount”; but since they are very busy, you have to give them a $3,000 deposit to hold the job. Yikes! You’re really concerned about your roof leaking but you aren’t sure what to do.

What would you do?
(a) Rush inside to get your cheque book and write a cheque to the salesperson for $3,000. Whew! You are glad you were outside when the salesperson drove by!
(b) Tell the salesperson that you aren’t interested. You go inside and call two roofing companies and ask them to inspect your roof, and provide written estimates.
(c) Ask the salesperson for the name of the neighbour whose roof was just repaired because you’d like to look at their completed work, and get a reference. 

Consumer Contracts

Posted on:
04 January 2016

2016 is here and if you have listed “getting fit and healthy” as part of your new year’s resolution, you may be considering signing up for a gym membership. A few months back, we had inquiry question from a consumer who signed up for a gym on a tablet and was wondering if her digital signature was legal. In this blog post, we’ll share the answer to that question as well as some other important information about signing up for a gym.

Tips

Posted on:
16 November 2015

“Look 20 years younger! Wrinkle cream free trial - $150 value!”

You have likely seen these ads while browsing the web or being social on Facebook. Have you ever tried these products or thought about trying them? It says it’s free…but is it really? Our inquiry centre has recently received calls about these online free trial products – some people asking questions and others found that they had inadvertently agreed to receive expensive products on an ongoing basis. Here are some things to look for before you consider saying yes to “free trial” products.

Consumer Contracts

Posted on:
22 October 2015

Written by Consumer Protection BC’s enforcement inspector

Are you planning to have some work done on your home? Perhaps have a new roof or driveway installed? One of the things you may want to consider is whether a deposit is required to seal the deal. Deposits are fairly standard and the amount can vary from business to business. However, be cautious if the business requires what seems to be an unreasonably large deposit or requests payment in cash. These may be warning signs of future trouble so if you’re not feeling comfortable, follow your gut.

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