Follow us on: Facebook Twitter RSS feed

Displaying items by tag: Refund Subscribe to this RSS feed

Consumer Contracts

Posted on:
27 June 2017

It was time to get his chimney fixed so Eddy hired a masonry company to do the repairs. After quite a delay in getting any work done, the masonry company tried to convince Eddy he had a mould problem in his house and they could help.

Eddy had a background in the trades and knew there was no mould problem. This was a red flag for him so he decided to cancel the contract and get his deposit back. Something just didn’t feel right. When the business owner stated all deposits were non-refundable, Eddy got nervous.

Consumer Contracts

Posted on:
20 June 2017

Jake landed a new job in Calgary and had three weeks to pack up his life in Winnipeg. He started looking for a moving company, “being a millennial, the first place I looked was online,” says Jake. He hired the company and arranged for his belongings to be delivered to Calgary.

The delivery date arrived and his belongings were nowhere to be seen. Something didn’t feel right.

Other Business

Posted on:
08 May 2017

We get questions from consumers on a variety of topics through our Inquiry Centre, our Facebook page, Twitter and on our blog. When an issue falls outside of our regulatory power we will happily offer a referral if there is an organization that is better equipped to help you. Read on for examples of some of these types of consumer questions and our answers. 

Travel

Posted on:
10 September 2013

72 consumers impacted by the April 2013 closure of Alameda Travels Ltd., a Richmond, BC-based travel agency, have just been compensated $69,159 through British Columbia’s Travel Assurance Fund.

Tips

Posted on:
21 December 2012

’Twas the night before Christmas and all through the mall,
Shoppers were wide eyed, finishing off their haul.
The store windows were decked out in their finest décor,
With tinsel and teddy bears and electronics galore.

Tips

Posted on:
27 August 2012

Retail stores aren’t bound by any law to provide refunds or returns to consumers. Some consumers opt to use a credit card when making a purchase as it can add some extra protection (in comparison to using cash or a debit card). Check out this blog post if you’re curious to know what’s involved with requesting – and potentially receiving – a refund from a merchant or credit card provider.

Tips

Posted on:
12 March 2012

Recently I was furniture shopping and found a perfect dining room suite. I thought to myself that even though it was expensive, if I purchased it on credit I wouldn't have to pay interest for a whole year. It sounded like a great deal but was there a catch? What did the interest start adding up and what was I responsible for?

Tips

Posted on:
14 November 2011

According to news sources, over 82% of Canadians purchased something online last year.  The pros of shopping online include having the ability to easily browse interesting products and compare prices.  The cons include being extremely frustrated if something goes wrong.  Here are some tips on how to ensure sure your online shopping experiences are positive.

Other Business

Posted on:
31 October 2011

Our Inquiry Team often receives calls from consumers who have just purchased a car from a BC dealership. The most common question we are asked is whether or not they can return the car if they are not satisfied. Often consumers think there is a grace period where they can return the car but this is not the case. Once you purchase the car, most often you can’t return it.

Travel

Posted on:
13 July 2011

Have you ever heard of the Travel Assurance Fund?  We received a call today from a consumer who wanted to access it but wasn’t really sure what it covered.

Page 1 of 2