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Consumer Contracts

Posted on:
04 July 2017

As soon as summer hits, Consumer Protection BC tends to receive an increased number of calls from consumers who have been approached about buying a vacuum cleaner. These types of sales usually occur either on the phone or through a door-to-door salesperson. There are many legitimate companies who make a living this way, but there are a few things to consider if you are approached by someone selling a vacuum.

Consumer Contracts

Posted on:
06 June 2017

Mary lives in Kelowna with her son’s in-home caregiver, John*. John was approached by a door-to-door salesperson who was selling a new furnace with a 20-year lease.

John was not properly informed about the lease agreement and therefore did not fully understand his long-term payment plan, which was very expensive. This was when Mary stepped in to try to help John find a way out of the contract. “I was rattling around, trying to find a solution and I contacted Consumer Protection BC,” says Mary.

Consumer Contracts

Posted on:
22 October 2015

Written by Consumer Protection BC’s enforcement inspector

Are you planning to have some work done on your home? Perhaps have a new roof or driveway installed? One of the things you may want to consider is whether a deposit is required to seal the deal. Deposits are fairly standard and the amount can vary from business to business. However, be cautious if the business requires what seems to be an unreasonably large deposit or requests payment in cash. These may be warning signs of future trouble so if you’re not feeling comfortable, follow your gut.

Consumer Contracts

Posted on:
25 May 2014

Summer is near! The sun may not be the only thing that makes a greater appearance this time of year: so does the number of door-to-door salespeople at your stoop. Do you know your rights when it comes to these types of contracts?

Consumer Contracts

Posted on:
03 June 2013

Well, it’s almost the summer – and that means that more people may be approaching our doors, asking us to purchase products or services. We’ve written a lot of information about door-to-door sales on our blog, so today’s post acts as a one-stop-shop for direct sales information. We hope you find it useful!

Door

Consumer Contracts

Posted on:
11 June 2012

We have all had that knock at the door. You are usually just sitting down to dinner or are up to your elbows in dish water. You answer the door to find someone “just happens to be in the area” and has extra material for paving your driveway, has a ladder handy to wash your windows, or has a vacuum that you just have to hear about. We often feel hesitation around starting a conversation with a door to door sales person but we do it anyway because we want to be polite. And then we don’t know how to end the conversation. 

Knock

Consumer Contracts

Posted on:
10 May 2011

Around this time of the year when it gets nicer outside, the Inquiry team begins receiving more calls about direct sales contracts.  Why might this be so you ask?  Typically direct sales contracts are made when a salesperson comes to your home (uninvited) and sells you a good or service.  This however does not apply to sales under $50.  Picture a door to door vacuum cleaner salesperson or someone offering a lawn care service.