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Tips

Posted on:
16 February 2017

A survey of Canadians released by the Canadian Payroll Association in September 2016 revealed that 48% of Canadians said it would be hard to make ends meet if their pay cheque was delayed even just one week. 

Debt Collection & Repayment

Posted on:
06 September 2016

We often get calls from consumers who are receiving calls from a debt collector. If you are getting calls, remember you are not alone -- debt is an issue for many British Columbians. As the regulator of the debt collection and debt repayment sectors in BC, Consumer Protection BC provides self-help tools to consumers. If you are getting calls, did you know that you have the right to request to be contacted in writing only by the debt collector? In this blog, we would like to share a few things on this topic.

On April 1, 2016, changes to the Business Practices and Consumer Protection Act (BPCPA) and the Debt Collection and Repayment Regulation came into force. So what does this mean for you, as a consumer? In this blog, we will share the changes that were made to the law, specifically when it come to the business practices of debt collectors.  

Debt Collection & Repayment

Posted on:
15 February 2016

Written by Consumer Protection BC’s enforcement department

Scenario:
Recently it’s been tough for you and your family. You had some major car and house repairs, and you owe money on all your credit cards. It’s been almost a year and the bills are adding up. You’ve tried to stay on top of the payments but the debt is piling up. Before long, a collection agency is calling you almost every day. The collector tells you that they are going to take legal action, and worse; they will garnish your wages! You really do want to pay your bills but you don’t have enough money. The calls are becoming very stressful.

What would you do?
(a) Never answer your phone again and hope they will give up calling.
(b) Tell the collector that you don’t want them to call you anymore, and give them notice that you wish for them to communicate with you in writing only.
(c) Find out your rights and responsibilities when it comes to debt collection in BC.

We understand not everyone feels comfortable resolving issues or talking with a debt collector over the phone. If you feel this way, we’re piloting a new program that allows consumers to communicate with certain BC-licensed collection agencies through an online platform. 

Debt Collection & Repayment

Posted on:
25 January 2015

Imagine this: you have a balance on your credit card that you haven’t paid for many months and you’ve noticed that the credit card company has stopped sending you statements. Hmmm… Does this mean your debt has been forgotten or forgiven by your credit card company? The answer is mostly likely “no” – keep reading to find out why!

Debt Collection & Repayment

Posted on:
03 November 2014

Did you know that November is Financial Literacy Month in Canada? All month long, organizations from across the country are coming together to shine a spotlight on the importance of financial literacy and share useful information, self-help tools and tips. 

Debt Collection & Repayment

Posted on:
29 October 2014

Getting calls from a debt collector can be stressful, but we’re here to help you understand what collectors are allowed (and not allowed) to do. 

Debt Collection & Repayment

Posted on:
27 October 2014

(UPDATE: Please note that changes were made to the Business Practices & Consumer Protection Act and debt collection and repayment regulation, effective April 1, 2016. The amendments include clarification for debt collectors related to the limited circumstances when they are allowed to contact a consumer's employer. Please visit www.debtrightsbc.ca for up-to-date consumer information and links to the law.)

Just in time for Financial Literacy Month, we're sharing three little-known facts about what debt collectors are (and aren’t) allowed to do when collecting debts from BC consumers. 

Debt Collection & Repayment

Posted on:
22 November 2011

(UPDATE: Please note that changes were made to the Business Practices & Consumer Protection Act and debt collection and repayment regulation, effective April 1, 2016. The amendments include clarification for debt collectors related to the limited circumstances when they are allowed to contact a consumer's employer. Please visit www.debtrightsbc.ca for up-to-date consumer information and links to the law.)

If you owe money to a creditor, they do have the right to contact you in an effort to collect the outstanding amount. However, there are collection rules that must be followed as set out by the Business Practices and Consumer Protection Act as well as the Debt Collection Industry Regulation. Here is some information about when collectors can contact you.

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