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Consumer Contracts

Posted on:
06 June 2017

Mary lives in Kelowna with her son’s in-home caregiver, John*. John was approached by a door-to-door salesperson who was selling a new furnace with a 20-year lease.

John was not properly informed about the lease agreement and therefore did not fully understand his long-term payment plan, which was very expensive. This was when Mary stepped in to try to help John find a way out of the contract. “I was rattling around, trying to find a solution and I contacted Consumer Protection BC,” says Mary.

Debt Collection & Repayment

Posted on:
07 November 2016

November is Financial Literacy Month, a national initiative spearheaded by the Financial Consumer Agency of Canada. To mark this event, we’re sharing some interesting money-related questions (and answers) as asked by you, our blog readers.

Debt Collection & Repayment

Posted on:
29 October 2014

Getting calls from a debt collector can be stressful, but we’re here to help you understand what collectors are allowed (and not allowed) to do. 

Tips

Posted on:
06 January 2014

Roll call: how many of you made a resolution to get fit in the New Year? Since a number of consumers sign up for gym memberships in early January, we thought it’d be a good time to remind you of one of the most important rights you have when it comes to fitness contracts.

Consumer Contracts

Posted on:
15 November 2013

We would like to tell you a story about how we recently helped two consumers successfully cancel their contracts, saving them more than $7,000 in membership costs.

Incentive

Consumer Protection BC

Posted on:
06 July 2012

As you know, our original Consumer Protection BC blogger, Michelle, left our organization in May. We are happy to introduce you to our new blogger, Melaina!

Consumer Protection BC

Posted on:
03 July 2012

When you have a question or complaint you want addressed, sometimes it is challenging to figure out which organization can assist you. Our Inquiry team often receives inquiries about concerns that do not fall within the laws that we oversee. For this reason, we have created an online directory of organizations which you may find very useful.

Other Business

Posted on:
05 October 2011

We consistently get questions from consumers around BC's gift card law and group buying deals such as Groupon.

Consumer Protection BC

Posted on:
20 July 2011

Now that you have met the “faces behind the words” of our social media team (check out this blog if you have no clue what I’m talking about), I thought it would be nice for you to meet our Inquiry Unit staff and find out a little more about what we do.