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Consumer Contracts

Posted on:
27 June 2017

It was time to get his chimney fixed so Eddy hired a masonry company to do the repairs. After quite a delay in getting any work done, the masonry company tried to convince Eddy he had a mould problem in his house and they could help.

Eddy had a background in the trades and knew there was no mould problem. This was a red flag for him so he decided to cancel the contract and get his deposit back. Something just didn’t feel right. When the business owner stated all deposits were non-refundable, Eddy got nervous.

Consumer Contracts

Posted on:
20 June 2017

Jake landed a new job in Calgary and had three weeks to pack up his life in Winnipeg. He started looking for a moving company, “being a millennial, the first place I looked was online,” says Jake. He hired the company and arranged for his belongings to be delivered to Calgary.

The delivery date arrived and his belongings were nowhere to be seen. Something didn’t feel right.

Consumer Contracts

Posted on:
13 June 2017

Chelsea had paid for a lifetime membership with a yoga studio, unaware at the time that lifetime memberships aren’t allowed in BC.

In less than a year, the yoga studio sold to a new owner who had no provisions in place for honouring the existing lifetime memberships.

“No one was taking responsibility,” says Chelsea, “I thought I was out of luck.” She had paid for a service that no one was willing to provide and was disappointed that her method of relaxation had turned into such a headache. “It was very frustrating and no one was acting very yoga-ish about it,” says Chelsea, “I felt very taken advantage of.”

Consumer Contracts

Posted on:
06 June 2017

Mary lives in Kelowna with her son’s in-home caregiver, John*. John was approached by a door-to-door salesperson who was selling a new furnace with a 20-year lease.

John was not properly informed about the lease agreement and therefore did not fully understand his long-term payment plan, which was very expensive. This was when Mary stepped in to try to help John find a way out of the contract. “I was rattling around, trying to find a solution and I contacted Consumer Protection BC,” says Mary.