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Consumer Contracts

Posted on
27 June 2017

Contract requirements: How Eddy was able to exercise his cancellation rights

Written by  Amanda

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It was time to get his chimney fixed so Eddy hired a masonry company to do the repairs. After quite a delay in getting any work done, the masonry company tried to convince Eddy he had a mould problem in his house and they could help.

Eddy had a background in the trades and knew there was no mould problem. This was a red flag for him so he decided to cancel the contract and get his deposit back. Something just didn’t feel right. When the business owner stated all deposits were non-refundable, Eddy got nervous.

“I’m pushing 80,” says Eddy, “and [the owner] was fighting me on this tooth and nail. At one point, I had to order him off my property.” That’s when Eddy decided to reach out to Consumer Protection BC to see if they could help.

It was determined the business didn’t have all the required content in their contracts and Eddy was within his rights to cancel. Consumer Protection BC’s involvement resulted in a full refund. 

Eddy stresses the importance of practicing due diligence when hiring someone to do work on your house and to make sure you ask around about the company’s reputation. “Normally I am very careful with these kinds of things,” Eddy says. “But sometimes you get caught off guard. I’m thankful things turned out the way they did.”

* Names changed to protect the privacy of the individuals involved.

If you feel like something isn’t right, reach out to us

If you walk away from signing a contract or paying for a product or service and something just doesn’t feel right, contact us. We are responsible for overseeing certain consumer protection laws in British Columbia, and we are also a step on your path to a solution. Depending on your concern, another organization may be the ones to speak to; other times, court or legal assistance may be the best solution. Either way, we will do our best to help you figure out the best path to take.

Related Reading:

What would you do? A guide to being a savvy consumer: home-repair
Don’t buy into a home renovation scam!
Consumer Question: How can I tell if a contractor is legit?

Last modified on 27 June 2017


Amanda is the communications coordinator at Consumer Protection BC. She's passionate about sharing information in ways that inspire and educate...let's see what she comes up with! If you have a consumer question, you are welcome to post a comment!




28 June 2017
Not sure what to do first. I hired a contractor to do a deck repair I paid for materials in advance and he kept putting me off and delaying the start and now is a complete no show. I have asked either for the materials I paid for or my money back and he has done neither. I have since found ourt he has done this to someone else. I contacted police and they are looking into fraud but I'm wondering what is the best avenue to get my money back


29 June 2017
Hi Bev, thank you for reaching out to us. It sounds like we may need a bit more information from you in order to point you in the right direction. Would you mind giving our inquiry centre a call? Our phone number here is 1-888-564-9963. Thanks!

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