We are a provincial regulator. We license certain sectors and offer information & referrals to the public. What's new?Decision summary: Home inspector fined for violating BC’s consumer protection laws2021-01-20Decision summary: CARE Funeral Services fined for breaching compliance order2020-11-23Consumer Protection BC in-person inspections begin again2020-11-12More news... Start a complaint Need to cancel a contract? Salesperson at your door? Information for our licensed businesses Look up a business Trying to return a car? Getting collection calls? Got a taxi complaint? File a claim with the Travel Assurance Fund Sign up to get tips & alerts Recent consumer tipsDo you use prepaid credit cards? You should read thisOnline orders: who is responsible when you don’t get your package?5 active scams to keep on your radar this time of year5 tips for safe online shopping this holiday seasonDoor-to-door sales: a consumer storyDoor-to-door sales: your cancellation rightsMore tips…