Was your travel cancelled during the pandemic? If you booked with Air Canada, you may already know that they are offering refunds for cancelled flights. But did you know you may have other options if they deny you a full refund? Here is what the law says in BC when it comes to travel cancellations.

Air Canada refunds

Air Canada initiated a refund process for their customers who had their flights cancelled during the COVID-19 pandemic. If you booked a flight with Air Canada and are looking for a refund for a cancelled flight, we suggest you start by following their official process for a refund before the June 12th, 2021 deadline.

If you are denied a full refund from Air Canada, you may have other options.

What you might not know

If you are denied a rightfully owed refund from Air Canada (or other airlines), you may be entitled to a refund under BC’s consumer protection laws.

To be eligible for a refund, you must have booked online or by phone and the travel services must not have been available to you (i.e.: the plane never took off or the hotel was closed). If you’re eligible, you may be owed a full refund under BC law.

The laws are very specific and not everyone will be eligible. There are several steps that need to be followed exactly and it may take some time. We recommend you start by carefully reading this page for details about eligibility and our process: COVID-19 and refunds for cancelled travel.

Please remember to follow through with Air Canada’s refund process first before coming to us. That way, you avoid going through two processes at once, which can complicate things.


You may find an answer in our FAQ blog post. If not, feel free to ask it below and we’ll do our best to find an answer.

Other resources on this topic

COVID-19 and travel refunds
FAQ: Refunds for cancelled travel services
Cancelled travel plans: 4 scenarios and what to do

About Consumer Protection BC

We are not-for-profit regulator responsible for overseeing certain industries and specific consumer transactions in British Columbia. If your concern is captured under the laws we enforce, we will use the tools at our disposal to assist you. If we can’t help you directly, we will try to offer a referral to a relevant organization, if one exists. Other times, court or legal assistance may be the best option. Explore our website at www.consumerprotectionbc.ca.