We know that some questionable behaviour is surfacing in the BC marketplace as result of the COVID-19 pandemic. If you’ve experienced price gouging in BC, we want to hear about it. Here’s how you can give us a tip about price gouging and what that process looks like.

What is price gouging?

Price gouging occurs when a seller increases the prices of goods, services or commodities to a level much higher than is considered reasonable or fair.

For example, you may be aware of a BC business that appears to be trying to profit from fears about COVID-19 by excessively marking up a certain good or service (such as toilet paper or cleaning products).

How do I report price gouging?

You can send us a tip about price gouging on our website. We realize you may not have all the information that we ask for on the form, but the more details you provide, the better.

What happens after I report it? Will I hear back from you?

Your tip is a valuable starting point for us to start to identify businesses who are price gouging in BC. Keep in mind we will not be providing updates or replying to your reports of price gouging, so please do not expect communication from us on each individual case.

Instead, our resources will be focused on dealing with individual business to stop the behaviour. Thank you for understanding and for doing your part in identifying and reporting price gouging in BC. 

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Where do we fit in?

Yes, we are a provincial regulator. We are responsible for some very specific transactions in BC. We aren’t experts on COVID-19. We won’t – and shouldn’t – ever give medical or legal advice. But we are in a unique circumstance right now and we want to help people navigate the current reality. We don’t have all the answers, but we will do our best to share information from reliable sources, put it in ways that are easy to digest and understand, provide referrals and help you navigate this situation.

About Consumer Protection BC

We are responsible for regulating specific industries and certain consumer transactions in British Columbia. If your concern is captured under the laws we enforce, we will use the tools at our disposal to assist you. If we can’t help you directly, we will be happy to provide you with as much information as possible. Depending on your concern, another organization may be the ones to speak to; other times, court or legal assistance may be the best option. Explore our website at www.consumerprotectionbc.ca.