Last updated: April 15, 2020

The rules and issues around the COVID-19 pandemic continue to evolve and information changes consistently. Please take note of when our content was written and always go to the sources we’ve provided for the most current guidance.

ICBC is doing some things to help as part of the BC Government COVID-19 Action Plan. If you are a customer on a monthly Autoplan payment plan and facing financial challenges due to COVID-19, you can defer your payment for up to 90 days with no penalty.

Here’s how to do that:

To request a deferral, try using their online resource tool.

You must send in your request before 6 p.m. at least one business day before your next payment is due. Saturday, Sunday and Statutory Holiday are not considered a business day. You will need to input your current payment withdrawal date, so have that information handy, and the date that you are deferring to. 

If you can also call them at 1-800-665-6442 to talk about your payment options. 

What happens at the end of the deferral?

ICBC’s website states that the total sum of the deferred payments will be withdrawn on your requested date of deferral.

If you’re nearing that date and you do not want the payment withdrawn on that date, you should contact ICBC to discuss your payment options.  Here are the two numbers they provide:

  • 604-661-2723 
  • 1-800-665-6442

A few other things to know:

  1. Insurance renewals can be done by phone or email for now. If your insurance is about to expire, call your Autoplan broker. This is a temporary measure to avoid in-person contact.
  2. The following services are now offered only online:
  3. Road tests and other assessments have been postponed until further notice. Watch the ICBC website for updates.

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Where do we fit in?

Yes, we are a provincial regulator. We are responsible for some very specific transactions in BC. We aren’t experts on COVID-19. We won’t – and shouldn’t – ever give medical or legal advice. But we are in a unique circumstance right now and we want to help people navigate the current reality. We don’t have all the answers, but we will do our best to share information from reliable sources, put it in ways that are easy to digest and understand, provide referrals and help you navigate this situation.

About Consumer Protection BC

We are responsible for regulating specific industries and certain consumer transactions in British Columbia. If your concern is captured under the laws we enforce, we will use the tools at our disposal to assist you. If we can’t help you directly, we will be happy to provide you with as much information as possible. Depending on your concern, another organization may be the ones to speak to; other times, court or legal assistance may be the best option. Explore our website at