Did you know that we answer our calls live? This means that when you phone Consumer Protection BC with a consumer question, there’s a real person to take your call.
We get calls and emails from consumers on a wide variety of topics. Some consumer transactions are regulated by our organization, some by other organizations and some aren’t overseen by any regulatory body. If you are calling about something that is outside of our authority, we will help you by providing a referral to another organization that may be able to more suitable to answer your question. No matter what, our staff will do their best to help you through the process.
If you are curious about our areas of responsibility at Consumer Protection BC, including the industries we license and regulate, you can read this overview.
At the end of the day, if you aren’t sure who to contact with your consumer question, feel free to call us toll-free at 1.888.564.9963 or find us on Facebook and we will see how we can help you.
Helpful consumer resources
Looking for a Consumer Protection BC licensed business?
Be in the know: sign up for our emails
2 thoughts on “What happens when you call our inquiry centre?”
So i Bought a mid 2010 macbook pro which had a know defect apple did a recall.But Apple didnt email people that had bought one as this would of been classed as telemarketing apparently . Where do i stand its just under 6yrs old i paid $3500 for it they cant find the replacment part and have offered me $150 dollers off at the apple store so at the moment i have a $3500 paper weight
Hi Toby, thank you for your question. I just replied to your question on the other thread so I will copy my response here but please feel free to give us a call if you have further questions. Our toll-free number is 1-888-564-9963.
Unfortunately retail sales aren’t bound by law to provide mandatory returns or refunds in BC. However in your case, a piece of law called the Sale of Goods Act may apply as the product may have been defective. It is our understanding that when a consumer purchases a defective item, the seller must address the situation typically by returning the consumer’s money, offering an exchange or store credit, or repairing the item. Unfortunately, there is no government body or other agency that administers this Act although it can be used in court.