Did you know that we answer our calls live? This means that when you phone Consumer Protection BC with a consumer question, there’s a real person to take your call.
We get calls and emails from consumers on a wide variety of topics. Some consumer transactions are regulated by our organization, some by other organizations and some aren’t overseen by any regulatory body. If you are calling about something that is outside of our authority, we will help you by providing a referral to another organization that may be able to more suitable to answer your question. No matter what, our staff will do their best to help you through the process.
If you are curious about our areas of responsibility at Consumer Protection BC, including the industries we license and regulate, you can read this overview.
At the end of the day, if you aren’t sure who to contact with your consumer question, feel free to call us toll-free at 1.888.564.9963 or find us on Facebook and we will see how we can help you.