On April 1, 2016, changes to the Business Practices and Consumer Protection Act (BPCPA) and the Debt Collection and Repayment Regulation were made. While new rules and consumer tips about BC’s new debt collection laws can be found in this blog post, we would like to share further information regarding debt repayment agents in this post.

Consumer Protection BC is the licensing and regulatory body for the debt collection and repayment industry (which includes debt collectors, collection agencies, bailiffs and debt repayment agents). Since the changes have come into force:

  • The debt settlement industry is now licensed and regulated
  • The term “debt repayment agents” collectively applies to both debt poolers and debt settlers
  • The law requires that all debt repayment agents doing business in BC be licensed and follow the specific rules regarding their business practices, including prohibiting the charging of fees until both the debtor and creditor have approved a debt repayment agreement

What you need to know:

To simplify the changes, we have put together the following image. As a consumer, there are 3 things you should know about the new rules if you decide to use a debt repayment agent.


We hope this information was helpful. There’s more to know about your rights and responsibility when it comes to debt repayment. For more information, explore our website and blog.


New things to know about BC’s debt collection laws