In late 2015, we reached out to our Facebook community with a survey to learn more about their experience with Consumer Protection BC’s Facebook page. We wanted to know what content they liked, what they wanted to hear more about – and we were also looking for honest feedback about how we are managing our page. The results? Read on to find out more…

At the time, our Facebook community was 33,186 strong and of those people, 1,578 participated in our survey. First, we determined that the survey respondents mirrored our general Facebook demographics which allowed us feel confident that the survey answers reflected our broader online community. Today, we want to share some highlights of the responses in an infographic. Tip: to enlarge the infographic, click on the image once, when the new window opens, click on the image again for a larger view.

If you haven’t already, you can click here to like our Facebook page. Yes, Consumer Protection BC is a regulator and we are responsible for oversight of seven specific industries and certain consumer transactions but we share a wide variety of information on our Facebook page. Information that we hope are of interest to our online community, just like on this blog.