About BC Consumer Protection

Consumer Protection BC Travel Advisory: Pacific Gold Tours (Anik Tour Ltd.) ceases operations Print E-mail

{Jan. 17, 2013}, VICTORIA, BC – Consumer Protection BC has cancelled the travel licence of Anik Tour Ltd., a tour operator located in Delta, BC (doing business as Pacific Gold Tours) as the business has ceased operations.

Consumer Protection BC is aware that some consumers may be impacted by this closure and is advising travellers who have made arrangements with Anik Tours Ltd. and have not received their contracted travel services to follow these steps:

  1. If you purchased travel services with a credit card, please call or write to the credit card company to determine if the charges can be reversed.
  2. If you purchased separate travel insurance, please call the insurance provider to see if it will cover the costs of the undelivered services.
  3. If these steps have been unsuccessful, consumers can make a claim with BC'sTravel Assurance Fund.

Although consumers’ costs may eventually be recovered through other means, all claims to the Fund must be filed within six months from the date the travel services were not provided. The Travel Assurance Fund is a fund of last resort and provides possible compensation for consumers who did not receive the contracted travel services they purchased through a BC-licensed travel agent.

Consumer Protection BC is taking this opportunity to remind travellers to always book with a licensed BC travel agency or wholesaler. In 2012, the Travel Assurance Fund has paid out more than $187,000, impacting 119 consumers. This brings the total fund payments since 2004 to more than a million dollars.

Eligibility to the Travel Assurance Fund is available to both consumers and BC-licensed travel agents. For more details about the Fund and to find a licensed travel agent or wholesaler, visit our website at www.travelrightsbc.ca.

Consumer Protection BC is a not-for-profit corporation that was created to strengthen consumer protection in BC and enforce consumer protection laws. We balance the interests of all parties to promote a marketplace that is fair for both BC consumers and BC businesses. We license and inspect specific industries, respond to inquiries through our Inquiry Centre, investigate alleged violations of consumer protection laws, and educate consumers and businesses about their rights and responsibilities under the law. For more information about our organization, please visit our corporate website atwww.consumerprotectionbc.ca. You can also follow Consumer Protection BCon Twitter @ConsumerProBC, like us on Facebookand read our blogfor valuable consumer tips and resources.

-30-

To schedule a media interview, please contact:
Melaina Haas, Marketing and Communications Coordinator
Phone: 250-920-7112 ext 2824 Toll free: 1-888-777-4393
Email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Consumer contact:
TF 1-888-564-9963
E This e-mail address is being protected from spambots. You need JavaScript enabled to view it