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Consumer Protection BC Advises Travellers They May Be Eligible for Refunds |
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{May 11, 2012} VICTORIA, BC – Consumer Protection BC is informing consumers that Shilla Tours and Travel Ltd., a travel agency and wholesaler located in Burnaby, has ceased operations effective today. Consumer Protection BC is aware that there may be consumers who are impacted by the closure and is advising travelers who have made travel arrangements with the agency and have not received their travel documents to contact Consumer Protection BC as they may be eligible to claim against the Travel Assurance Fund.Read more...
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Potential Air Canada Strike |
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UPDATE: The Air Canada webwise has stated that there will be no disruption of service and Air Canada’s full schedule remains unchanged. For details and updates, please click here.
{March 8, 2012} Air Canada has announced that their mechanics, baggage handlers and cargo agents may proceed with strike action as early as Monday March 12, 2012. On the Air Canada website, the airline states that "should a settlement not be reached and job action commence, the airline will endeavour to minimize inconvenience to its customers."
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Air Services Price Advertising Regulations: Have Your Say |
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{February 16, 2012} The Canadian Transportation Agency (CTA) is now holding consultations for the development of regulations that will affect how air service prices are advertised in Canada. The intent of the new regulations is to ensure greater transparency for Canadians and allow consumers to easily determine the total price of an air service in order to make an informed choice. Read more...
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Consumer Protection BC Helps Over 1,225 Travel Consumers |
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{February 9, 2012} VICTORIA, BC – It has been reported in the news that two international airlines have ceased operations recently, Spain’s Spanair and Hungarian airline Malev. This has left many consumers seeking recourse for their purchased airline tickets. British Columbians may not know that they could be protected in this type of situation if they booked through a licensed BC travel agent. Read more...
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Information around Cancelling Travel Plans |
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Sometimes an unexpected event happens that causes travel plans to be changed or cancelled altogether. These events can include natural disasters and weather conditions. Below are some options that both travelers and BC licensed travel agents may wish to consider when voluntarily cancelling travel plans.
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