TAF Claim Form for Licensed Travel Agents

The Travel Assurance Fund (TAF) only covers the original amount paid for travel services that were not provided and does not cover travel insurance. Travel services that could still be provided by other travel service providers also are not covered (for instance, if an airline fails, hotel or car rentals purchased will not be covered). Claims must be received by our office within six months from the date the loss took place. Only travel services purchased from a BC licensed travel agent or wholesaler are eligible for compensation. ALL CLAIMS MUST PROVIDE SUPPORTING DOCUMENTATION INCLUDING ITINERARY/RECEIPT FOR ORIGINAL TRAVEL SERVICES, PROOF OF PAYMENT, PROOF OF PAYMENT TO SUPPLIER BY TRAVEL AGENT AND RESPONSES FROM OTHER SOURCES OF COMPENSATION.

id
date

A. CLAIMANT INFORMATION

Claimant Name (Business)
Email:
Contact First Name:
Contact Last Name:
Claim Amount:
Claimant Address:
City:
Address Line 2:
Province:
Postal Code:

B. FAILED BUSINESS INFORMATION

Name of failed travel agent (to be completed by wholesaler):
Name of failed supplier or wholesaler (to be comleted by travel agent):
AgentBusinessSeq
AgentLicenseSeq

C. ORIGINAL TRAVEL SERVICE PURCHASED

Description of travel services:
Departure date:
Return date:
# of travelers:
Names of clients covered by claim:
Departing from:
Returning to:
Reason travel services not provided:

D. PAYMENT INFORMATION - FOR CLAIM BY BC LICENSED TRAVEL AGENT

Amount paid by client: $
Method of payment:
Date paid:
Payment made to:
Method of payment from your travel agency to end supplier
Amount paid: $
Date paid:

E. PAYMENT INFORMATION - FOR CLAIM BY BC LICENSED WHOLESALER

Amount paid by client to booking travel agent:
$
Method of payment:
Date paid:
Method of payment from travel agency to you:
Amount paid: $
Date paid:

Reason payment not received:

F. COMPENSATION REQUEST FROM OTHER SOURCES

Under the Travel Industry Regulation, the Director many defer payment until the director is satisfied that the claimant has made reasonable efforts to obtain compensation from other sources including credit card issuers and/or insurance (if applicalbe). For your claim to be considered, you must provide proof that you have made reasonable efforts to obtain compensation from other available sources before applying to the TAF. Please indicate below from which sources you have requested a refund.

credit card
Date requested:
Response:
insurance company
Date requested:
Response:
bankruptcy trustee
Date requested:
Response:

G. CONSUMER LOSS PREVENTED

To be eligible, travel agent must have either suffered a loss as a result of either reimbursing client or providing alternate travel services at their own expense.

Amount reimbursed: $
Method of payment:
Date paid:

OR Services provided: - Provide a brief description of the services provided to the client at no cost to the consumer:
I understand that by submitting this form, I agree to release and undertaking
I agree

Consumer Protection BC