TAF Claim Form for Consumers

The Travel Assurance Fund (TAF) only covers the original amount paid for travel services that were not provided and does not cover travel insurance. Travel services that could still be provided by other travel service providers also are not covered (for instance, if an airline fails, hotel or car rentals purchased will not be covered). Claims must be received by our office within six months from the date the loss took place. Only travel services purchased from a BC licensed travel agent or wholesaler are eligible for compensation. ALL CLAIMS MUST PROVIDE SUPPORTING DOCUMENTATION INCLUDING ITINERARY/RECEIPT FOR ORIGINAL TRAVEL SERVICES, PROOF OF PAYMENT, PROOF OF PAYMENT TO SUPPLIER BY TRAVEL AGENT AND RESPONSES FROM OTHER SOURCES OF COMPENSATION.

A. CLAIMANT INFORMATION - (PERSON WHO PAID FOR TRAVEL SERVICES)

time_date
First Name:
Last Name:
id
Claim Amount:
Claimant Address:
Phone:
Address Line 2:
Cell:
City:
Province:
Postal Code:
Country:
Email:

B. NAME OF FAILED TRAVEL SUPPLIER

Name of failed travel supplier, travel agent or travel wholesaler:
LicenseSeq
BusinessSeq

C. ORIGINAL TRAVEL SERVICE PURCHASED

Name of BC licensed travel agent/wholesaler who booked the travel services:
Description of travel services:

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Departure date:
Return date:
# of travelers:
Names of persons who are not claimants:
Departing from:
Returning to:
Consumer loss: description of and reason travel services were not provided:

1500 Characters left

D. PAYMENT INFORMATION

Please insure you confirm by reviewing your cheque or credit card statement to determine who received your payment.
Payment made to:
Date paid:
Amount paid:
Method of payment:

E. COMPENSATION REQUESTED FROM OTHER SOURCES

Under the Travel Industry Regulation, the Director may defer payment until the director is satisfied that the claimant has made reasonable effort to obtain compensation from other sources, including the travel agent, credit card issuer and/or insurance (if applicable). For your claim to be considered, you must provide proof that you have made reasonable efforts to obtain compensation from other available sources before applying to the TAF. Please indicate below from which sources you have requested a refund.

travel agency
date:
Response received:
credit card
date:
Response received:
insurance company
date:
Response received:
bankruptcy trustee
date:
Response received: