Consumer Protection BC would like to advise consumers that the Canadian Radio and Telecommunications Commission (CRTC) is asking the public to contact them with complaints about telemarketing companies who are not following Canada's unsolicited telecommunications rules.

The CRTC shared in a media interview that many of the complaints they receive are about abuses of the do-not-call (DNC) rules. Half a million complaints have been filed since the list was set up in fall 2008.  The CRTC shared that it needs to see a certain volume — at least one complaint a day — about a company before being able to proceed with an investigation. The CRTC does have the authority to take enforcement action against telemarketers who are breaking the rules.

When making a complaint to the CRTC about unwanted calls, please ensure you have the telemarketing company’s name and number.

You can find out more about Canada's do-not-call list and  how to register on our website.

Did you know that telemarketers may only call you between 9:00 am and 9:30 pm on the weekdays, and between 10:00 am and 6:00 pm on weekends? Consumer Protection BC also offers tips on the following topics related to telemarketing in BC:

• Questions to Ask A Telemarketer

• Telemarketing in BC: The Basics

• Charities and Telemarketing: Avoiding Scams

Consumer Protection BC is a not-for-profit corporation that was created to strengthen consumer protection in BC and enforce consumer protection laws. Our vision is confident consumers and trusted businesses in a thriving marketplace. We license and inspect specific industries, respond to inquiries through our Inquiry Centre, investigate alleged violations of consumer protection laws, and educate consumers and businesses about their rights and responsibilities under the law.  For more information about our organization, please visit our corporate website at www.consumerprotectionbc.ca. Follow Consumer Protection BC on Twitter @ConsumerProBC, like us on Facebook and read our blog for valuable consumer tips and resources.