About BC Consumer Protection

Cash Store Financial Petitions For Judicial Review

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{December 21, 2012} Further to determinations issued by Consumer Protection BC on March 23, 2012 (Compliance Order) and November 30, 2012 (Supplemental Compliance Order) ordering The Cash Store Financial Services Inc. (“Cash Store”) to refund unlawful fees charged to customers in relation to cash cards, Cash Store has petitioned the Supreme Court of British Columbia for a judicial review of these orders pursuant to the Judicial Review Procedure Act. The petition seeks a review of many central elements of Consumer Protection BC’s March 23, 2012 order, as well as one term of the November 30, 2012 order requiring that monies not refunded to consumers after a period of time be paid to the Consumer Advancement Fund. Cash Store has also sought a stay of execution of these orders pending determination of the petition for judicial review by the court.

Consumer Protection BC will be monitoring this process closely. We expect full compliance with our Orders pending a decision by the court with respect to Cash Store’s request for a stay.

Updates can be found at www.paydayloanrightsbc.ca. Consumers with questions about payday lending in BC may contact Consumer Protection BC toll free at 1-888-564-9963 or This email address is being protected from spambots. You need JavaScript enabled to view it..

About Consumer Protection BC: Consumer Protection BC is a not-for-profit corporation that was created to strengthen consumer protection in BC and enforce consumer protection laws. Our vision is confident consumers and trusted businesses in a thriving marketplace. We license and inspect specific industries, respond to inquiries through our Inquiry Centre, investigate alleged violations of consumer protection laws, and educate consumers and businesses about their rights and responsibilities under the law. For more information about our organization, please visit our corporate website at www.consumerprotectionbc.ca. Follow Consumer Protection BC on Twitter @ConsumerProBC, like us on Facebook and read our blog for valuable consumer tips and resources.


Consumer Protection BC Media Contact Only:

Tatiana Chabeaux-Smith, Manager of Corporate Communications
Direct: 604-296-2856
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