How does it work?

Consumer Protection BC is participating in an Online Dispute Resolution (ODR) pilot project to test new tools for resolving disputes. To do this testing, we're looking for real people with real disputes. Participants will get to try ODR for free. We want to hear from you!

« »
  • You contact Consumer Protection BC about a dispute with a business.
    »
    Potential to be resolved through Online Dispute Resolution (ODR)?
    Yes »
    No »
  • You are asked to participate in the ODR process.
    Yes »
    No »
    Consumer Protection BC refers you to an external agency for assistance
    Business contacted to determine interest
    Yes »
    No »
    ODR process not followed. You are advised of other options to resolve the dispute.

  • Consumer:

    • ODR fact sheet provided
    • Consumer advised that business may not participate
    • Consumer requested to provide written participant agreement
    »

    Business:

    • ODR fact sheet provided
    • Respondent advised that consumer may not continue with the process
    • Respondent advised of consumer options if no participation
    • Business to provide written participant agreement
    »
  • Written agreement to participate received from both parties?
    Yes »
    No »
    • Both parties referred to ODR platform to start process
    • ODR process monitored by Consumer Protection BC
    • Feedback collected from both parties
     Parties informed that the other party is not participating, reminded of other options that consumer has to resolve dispute.
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Step 1

Contact Consumer Protection BC. Tell us about your issue and we will help you decide if ODR might work for you.

Step 2

We will start the process for you. You and the other party try to come to a resolution online. Explain your story and upload anything you think is important.

Step 3

Come to an agreement. If you can't reach an agreement, a neutral resolution expert can help clarify issues and brainstorm options.

Get Started » woman