What is Online Dispute Resolution?
ODR is a self help online tool for consumers to settle disputes with a business.
It’s convenient and cost effective!
Who can participate?
Any BC consumers and businesses who want to
work together to resolve
a dispute can use this
online tool.
How does it work?
If you have a computer and an email address, Online Dispute
Resolution could be for you!
Step 1
Prepare your case. Think about what your issue is and what resolution you are asking for.
Step 2
Start the process. Enter your case in the platform, explain your story and upload any relevant documents.
Step 3
Work together to find a resolution. If you can't reach an agreement, a neutral resolution expert can help clarify issues and brainstorm options.