What is Online Dispute Resolution?

ODR is a self help online tool for consumers to settle disputes with a business.
It’s convenient and cost effective!

 

Who can participate?

Any BC consumers and businesses who want to
work together to resolve
a dispute can use this
online tool.

 

How does it work?

If you have a computer and an email address, Online Dispute
Resolution could be for you!

 

Step 1

Prepare your case. Think about what your issue is and what resolution you are asking for.

Step 2

Start the process. Enter your case in the platform, explain your story and upload any relevant documents.

Step 3

Work together to find a resolution. If you can't reach an agreement, a neutral resolution expert can help clarify issues and brainstorm options.

Get Started »