What is Online Dispute Resolution?

ODR is an online tool that consumers can use to resolve issues with a business.  It's convenient,
free and easy to use.


Who can participate?

Any consumers who has an issue with one of our participating businesses


How does it work?

Simply enter your case into the ODR platform - include details of your issue, what outcome you want and any supporting documentation.  Both parties work together to resolve the issue. 


Step 1

Prepare your case. Think about what your issue is and what outcome you want. 

Step 2

Start the process. Enter your case in the ODR platform and upload any relevant documents.

Step 3

Work online with the business to find a solution. 

Get Started »