What is Online Dispute Resolution?

ODR is a self help online tool for consumers to settle disputes with a business.
It’s convenient and cost effective!

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Who can participate?

Any BC consumers and businesses who want to
work together to resolve
a dispute can use this
online tool.

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How does it work?

If you have a computer and an email address, Online Dispute
Resolution could be for you!

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Step 1

Contact Consumer Protection BC. Tell us about your issue and we will help you decide if ODR might work for you.

Step 2

We will start the process for you. You and the other party try to come to a resolution online. Explain your story and upload anything you think is important.

Step 3

Come to an agreement. If you can't reach an agreement, a neutral resolution expert can help clarify issues and brainstorm options.

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