Consumer Protection BC is a not-for-profit corporation that protects consumers and encourages a fair marketplace in British Columbia
ODR is a self help online tool for consumers to settle disputes with a business.
It’s convenient and cost effective!
Any BC consumers and businesses who want to
work together to resolve
a dispute can use this
If you have a computer and an email address, Online Dispute
Resolution could be for you!
Prepare your case. Think about what your issue is and what resolution you are asking for.
Start the process. Enter your case in the platform, explain your story and upload any relevant documents.
Work together to find a resolution. If you can't reach an agreement, a neutral resolution expert can help clarify issues and brainstorm options.