What is Online Dispute Resolution?
ODR is a self help online tool for consumers to settle disputes with a business.
It’s convenient and cost effective!
Who can participate?
Any BC consumers and businesses who want to
work together to resolve
a dispute can use this
online tool.
How does it work?
If you have a computer and an email address, Online Dispute
Resolution could be for you!
Step 1
Contact Consumer Protection BC. Tell us about your issue and we will help you decide if ODR might work for you.
Step 2
We will start the process for you. You and the other party try to come to a resolution online. Explain your story and upload anything you think is important.
Step 3
Come to an agreement. If you can't reach an agreement, a neutral resolution expert can help clarify issues and brainstorm options.