What is Online Dispute Resolution?

ODR is a self help online tool for consumers to settle disputes with a business.
It’s convenient and cost effective!


Who can participate?

Any consumers who has an issue with one of our particpating businesses.


How does it work?

If you have a computer and an email address, Online Dispute
Resolution could be for you!


Step 1

Prepare your case. Think about what your issue is and what resolution you are asking for.

Step 2

Start the process. Enter your case in the platform, explain your story and upload any relevant documents.

Step 3

Work together to find a resolution. If you can't reach an agreement, a neutral resolution expert can help clarify issues and brainstorm options.

Get Started »