{September 30, 2011} VICTORIA, BC – Consumer Protection BC is informing consumers that it has suspended the travel agent licence of CITS Canada International Travel Service Ltd dba Tianjiao International Education Group located in Richmond BC effective immediately.

This licensing action is in response to various compliance concerns under consumer protection law. We are working with the principals of the business to ensure that they comply with the licence suspension and that appropriate arrangements are made to assist their existing customers. Consumers who have made travel arrangements with the agency and have not received their travel documents should contact Consumer Protection BC at 1.888.564.9963 or by email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Consumer Protection BC is taking this opportunity to remind consumers to book through a licensed BC travel agent to receive the added protection of the Travel Assurance Fund.  To confirm that a business is licensed, look for the Consumer Protection logo on their website and in their office location or simply visit www.travelrightsbc.ca.

The Travel Assurance Fund, under the Business Practices and Consumer Protection Act and the BC Travel Industry Regulation, protects both consumers and travel agents licensed in British Columbia in their transactions. The Fund provides compensation for consumers who did not receive the contracted travel services they purchased through a BC licensed travel agent.

There’s a lot to know about the Travel Assurance Fund and eligibility. For questions about the Travel Assurance Fund, please contact Consumer Protection BC at 1-888-564-9963.

Consumer Protection BC is a not-for-profit corporation that was created to strengthen consumer protection in BC and enforce consumer protection laws. We balance the interests of all parties to promote a marketplace that is fair for both BC consumers and BC businesses. We license and inspect specific industries, respond to inquiries through our Inquiry Centre, investigate alleged violations of consumer protection laws, and educate consumers and businesses about their rights and responsibilities under the law.  For more information about our organization, please visit our corporate website at www.consumerprotectionbc.ca. You can also follow Consumer Protection BC on Twitter @ConsumerProBC, like us on Facebook and read our blog for valuable consumer tips and resources.

Media Contact Only:
Tatiana Chabeaux-Smith, Manager of Public Relations
P 604.296.2856 M 250.686-1077 TF 1.888.564.9963 x.2802
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General Consumer Inquiries:
TF 1.888.564.9963
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