Telemarketers
The CRTC Wants to Hear More Complaints

Consumer Protection BC would like to advise consumers that the Canadian Radio and Telecommunications Commission (CRTC) is asking the public to contact them with complaints about telemarketing companies who are not following Canada's unsolicited telecommunications rules.

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New Policy To Publish Enforcement Actions

{October 14, 2011} VICTORIA, BC – Consumer Protection BC has implemented a new policy to publically share information about our licensing and enforcement actions.

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New Web Portal Launched for Telemarketing Industry

{August 2011} VICTORIA BC – Consumer Protection BC is very pleased to announce the launch of www.telemarketingrightsbc.ca, which link to our new telemarketing industry portal. This new website portal, which co-exists with our larger Consumer Protection BC website, provides timely and relevant information for both consumers and licensed telemarketers. You can now find all of our information in one location!

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New Administrative Penalty Policy

{July 5, 2011} VICTORIA, BC - Consumer Protection BC is informing our licensed industries of a new policy on the use of financial sanctions, referred to as administrative penalties, for licensed businesses that fail an inspection.

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Charities and Telemarketing

{May 13, 2011} Consumer Protection BC licenses and regulates certain telemarketers in the province, including companies calling on behalf of charities if they are taking payment over the phone.   Find out more about the rules they must follow by reading the telemarketing regulation in BC. You can also search our website for licensed telemarketers.

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Fraud Prevention Month Case Studies

What would you do?  Throughout the month of March we have been sharing our “What Would You Do?” columns to raise consumer awareness during Fraud Prevention Month. Each of our consumer case studies begin with a specific consumer situation, continues with how we might handle such a situation and ends with tips for consumers.

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New Licensing Fees in Effect as of January

{September 24, 2010} VICTORIA, BC – After conducting industry consultations, Consumer Protection BC is adjusting the licence fees for several of our licensed industries and occupations.   The new fees will come into effect on January 1, 2011.

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We want to hear about your consumer issues!

{August 23, 2010}  VICTORIA, BC - Consumer Protection  BC wants to hear about the issues of BC consumers.  We have just posted a consumer survey on our website that gives members of the public the opportunity to share their experiences with us.

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Consumer Protection BC Wants YOU - Deadline Extended!

{July 12, 2010} VICTORIA, BC - Consumer Protection BC is seeking industry members and consumers to serve on our industry advisory groups.

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