Please note that there may be some disruptions to our website on February 4, 2012. .  We apologize for any inconvenience. Thank you for your patience.

Consumer Protection BC

{October 14, 2011} VICTORIA, BC – Consumer Protection BC has implemented a new policy to publically share information about our licensing and enforcement actions.

{September 15, 2011} VICTORIA BC – Consumer Protection BC is very pleased to announce the launch of www.paydayloanrightsbc.ca, which link to our new payday loans industry portal. This new website portal, which co-exists with our larger Consumer Protection BC website, provides timely and relevant information for both consumers and licensed payday lenders. You can now find all of our information in one location!

{July 29, 2011} VICTORIA, BC – After conducting industry consultations, Consumer Protection BC is increasing licence fees and charges for licensed BC payday lenders.   The new fees will come into effect on November 1, 2011.

{July 5, 2011} VICTORIA, BC - Consumer Protection BC is informing our licensed industries of a new policy on the use of financial sanctions, referred to as administrative penalties, for licensed businesses that fail an inspection.

What would you do?  Throughout the month of March we have been sharing our “What Would You Do?” columns to raise consumer awareness during Fraud Prevention Month. Each of our consumer case studies begin with a specific consumer situation, continues with how we might handle such a situation and ends with tips for consumers.

{January 27, 2011} VICTORIA, BC – Further to determinations issued by Consumer Protection BC on November 9, 2010 finding that The Cash Store Financial Services Ltd. ("Cash Store") was in violation of British Columbia payday lending regulations, Cash Store, pursuant to section 181(1) of the Business Practices and Consumer Protection Act (the "Act"), filed an application for reconsideration dated December 9, 2010. Consumer Protection BC has decided to reconsider the determinations. The reconsideration process is currently underway. Pursuant to s. 181(3)(b) of the Act, all determinations against Cash Store are stayed, pending further order.

{November 10, 2010} VICTORIA, BC – Consumer Protection BC has determined that Cash Store Financial Services Inc. more commonly known as The Cash Store or Instaloans, are in violation of British Columbia’s payday lending regulations and are being ordered to pay a monetary penalty as well as refund consumers for unlawful fees on their loans.

{September 24, 2010} VICTORIA, BC – After conducting industry consultations, Consumer Protection BC is adjusting the licence fees for several of our licensed industries and occupations.   The new fees will come into effect on January 1, 2011.

{August 23, 2010}  VICTORIA, BC - Consumer Protection  BC wants to hear about the issues of BC consumers.  We have just posted a consumer survey on our website that gives members of the public the opportunity to share their experiences with us.

{July 12, 2010} VICTORIA, BC - Consumer Protection BC is seeking industry members and consumers to serve on our industry advisory groups.