Debt Collection
Consumer Protection BC refunds consumers impacted by Chilliwack debt pooler

{April 13, 2016} VICTORIA, BC – Consumer Protection BC has issued refunds to consumers who filed valid claims against Options Credit Services Limited, a formerly licensed BC debt pooler (now called a debt repayment agent). 

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Collection agency and debt collectors face penalties for violating consumer protection laws and debt collection regulations

{March 1, 2016} VICTORIA, BC – Consumer Protection BC has issued a compliance order and administrative penalty against Richmond, BC based company, Fraser Collection Services as well as two licensed debt collectors for violating BC’s consumer protection laws and debt collection industry regulations.

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Changes to BC's debt repayment and debt collection regulation

(December 9, 2015) Last spring, the B.C. Government introduced legislation to regulate and licence the debt settlement industry with amendments to the Business Practices and Consumer Protection Act (BPCPA). You can view the government press release here and the Bill in full here.

Today, government announced that it has completed the changes to the debt collection industry regulation, now called the debt collection and repayment regulation. You can read their release here. The Order In Council can also be read here

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Consumer Protection BC tests online dispute resolution tool for debt collection complaints
{July 17, 2015} VICTORIA BC - Consumer Protection BC is pleased to announce that it is piloting Online Dispute Resolution (ODR) to select debt collection agencies as an early resolution tool. 
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Collection agency, debt collector face penalty from Consumer Protection BC

{July 8, 2015} VICTORIA, BC – A Toronto, ON-based collection agency and debt collector have been issued an administrative penalty and compliance order by Consumer Protection BC for violating BC’s debt collection laws.

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Government Makes Changes to Law To Regulate Debt Settlement Industry

{March 3, 2015} Today, the provincial government announced draft legislative amendments to BC’s Business Practices and Consumer Protection Act (specifically Part 7 related to debt collection and debt pooling).

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Reconsideration Notice: Administrative Penalty, Compliance Order varied for BC collection agency

{Jan. 28, 2015} VICTORIA, BC – Consumer Protection BC has completed a reconsideration of a June 2014 Administrative Penalty and Compliance Order issued against CBV Collection Services Ltd. (CBV), a licensed debt collection company. After reconsidering the original findings, Consumer Protection BC has modified parts of the Administrative Penalty and Compliance Order.

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Reconsideration Notice: Administrative Penalty varied for BC collection agency

{Dec. 29, 2014} VICTORIA, BC – Consumer Protection BC has completed a reconsideration of a previous decision that resulted in an Administrative Penalty issued against CBV Collection Services Ltd. (CBV), a licensed debt collection company. After a reconsideration of the original findings, Consumer Protection BC has reduced the amount of the Administrative Penalty from $7,100 to $2,500.

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Richmond-based debt collector faces penalty, ordered to comply with the law

{Nov. 4, 2014} VICTORIA, BC – Consumer Protection BC has issued a Compliance Order and a $2,400 Administrative Penalty against Fraser Collection Services Ltd., a licensed debt collection company, for violating BC’s consumer protection laws.

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Can a debt collector call you at work? Top 3 eye-opening facts about debt collection in BC

NOTE: The updated debt collection and repayment agent regulation (in effect April 1, 2016) clarifies that a debt collector can only call a consumer's employer for the sole purpose of confirming the consumer's employment status, title and business address in preparation for a legal proceeding (or if the consumer has given permission). Please note that not all of the following information may be current. Visit www.debtrightsbc.ca for updated content.

(Oct. 27, 2014) VICTORIA, BC –
With Financial Literacy Month set to kick off on Nov. 1, Consumer Protection BC is sharing three little-known facts about what debt collectors are (and aren’t) allowed to do when collecting debts from BC consumers.

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Chilliwack, BC debt pooler shut down; Consumer Protection BC asks impacted clients to come forward

{March 25, 2014} VICTORIA, BC – Following an investigation into a licensed Chilliwack, BC-based debt pooler, Consumer Protection BC is requesting all consumers financially impacted by the business practices of Options Credit Services Canada Ltd. to come forward.

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