Corporate
Consumer Protection BC looks back on 10 years, looks forward to another 30

{July 4, 2014} VICTORIA, BC – With a decade of consumer protection services now under its belt, Consumer Protection BC announced today that the Government of British Columbia has reaffirmed support for the organization by renewing its Administrative Agreement for another 30 years.

READ MORE
Consumer Protection BC issues 2013 Annual Report and Financial Statements

{June 11, 2014} VICTORIA, BC – Consumer Protection BC has released its 2013 Annual Report and Financial Statements.

READ MORE
Signing up for a credit card? Top 5 things to know about the card agreement

{May 16, 2014} VICTORIA, BC – With the second-annual Consumer Awareness Week wrapping up today, Consumer Protection BC is reminding BC youth that credit cards aren’t a free ride.

READ MORE
Getting a cell phone? Top 5 things to know about your contract

In partnership with Consumer Protection BC and the Canadian Wireless Telecommunications Association

{May 15, 2014} VICTORIA, BC – As part of Consumer Awareness Week, Consumer Protection BC and the Canadian Wireless Telecommunications Association have dialled up tips on cell phone contracts, reminding youth on what they need to know.

READ MORE
Buying a car? Top 5 things to know about the sales agreement

In partnership with Consumer Protection BC and the Vehicle Sales Authority of BC

{May 14, 2014} VICTORIA, BC – It’s Consumer Awareness Week. Consumer Protection BC and the Vehicle Sales Authority of BC are revving their engines: advising BC youth on what they need to know before entering into a sales agreement for a new or used vehicle.

READ MORE
Joining a gym? Top 5 things to know about your fitness contract

{May 13, 2014} VICTORIA, BC – With the second-annual Consumer Awareness Week now in full swing, Consumer Protection BC is reminding BC youth to do a little heavy lifting before joining a gym by reading their contracts.

READ MORE
BC’s second annual Consumer Awareness Week kicks off

In partnership with Consumer Protection BC, the Ministry of Justice and the Better Business Bureau Serving Mainland BC

{May 12, 2014} VICTORIA, BC –
Marking BC’s second annual Consumer Awareness Week, the Ministry of Justice, Consumer Protection BC and the Better Business Bureau Serving Mainland BC are putting consumer contracts in the spotlight, reminding B.C. youth of the rights and obligations that come with signing on the dotted line.

READ MORE
Appointment of New Vice President of Strategic Services

{March 25, 2014} VICTORIA, BC - Consumer Protection BC is announcing the appointment of Dan Stefanson as its new Vice President of Strategic Services.

READ MORE
Top Ten Scams over ten years

This release is issued in partnership with Consumer Protection BC, the Better Business Bureau of Lower Mainland, the Competition Bureau, the BC Securities Commission and the Motor Vehicle Sales Authority.

{February, 28, 2014} - Over the past ten years fraudsters have seized the opportunity that comes with the rapid adoption of new consumer technologies.  Mobile phones and social media are all reaching ten year milestones, and now scammers are more active than ever using new technology for their illicit gains. March is Fraud Prevention Month, and in Canada the campaign is celebrating 10 years of educating consumers to Recognize it! Report it! Stop it!

Better Business Bureau serving Mainland BC and partners that include, the British Columbia Securities Commission, the Competition Bureau, Consumer Protection BC, and the Vehicle Sales Authority of British Columbia announce the Top Ten Scams for 2014:

READ MORE
Consumer Protection BC releases 2014 - 2016 Business Plan
{December 20, 2013} VICTORIA, BC – Consumer Protection BC is pleased to present its Business Plan, covering the 2014 to 2016 period. Like preceding plans, this Business Plan is the result of an active process involving the Board, the Leadership Team and all staff at Consumer Protection BC.
READ MORE
Consumer Protection BC welcomes new Board member
{Dec. 20, 2013} VICTORIA, BC – Consumer Protection BC is pleased to welcome Douglas J. Enns to its Board of Directors, effective January 1, 2014 for a three-year term.
READ MORE
New Wireless Code in Effect
VICTORIA, BC – The Canadian Radio-television and Telecommunications Commission (CRTC) new Wireless Code, which comes into effect December 2, 2013, allows Canadians to cancel their cell phone plans after two years without cancellation fees (amongst other changes).
READ MORE
Our Top 5 Black Friday Consumer Tips

In partnership with Consumer Protection BC and the Better Business Bureau Mainland BC

(Nov. 27, 2013) After the US Thanksgiving many consumers start hunting for Black Friday and Cyber Monday shopping deals. The Better Business Bureau (BBB) and Consumer Protection BC are advising consumers to be aware that all deals may not be created equal and to read the fine print. So before you head out the door or buy online for an unbelievable deal, consider the following tips:

READ MORE
Online Dispute Resolution Tool Helps Consumers

{October 10, 2013} More and more BC consumers are turning to their computer to resolve their issues with businesses in a quick and easy manner. 

Online Dispute Resolution, offered by Consumer Protection BC, is a free tool that helps consumers and businesses resolve disputes simply by logging onto their computer. While business participation in ODR is voluntary, Rogers, SHAW and Robbins Parking have committed to using this dispute resolution tool.

READ MORE
New online tool helps consumers resolve disputes

NEWS RELEASE

In partnership with Ministry of Justice and Consumer Protection BC

VICTORIA {June 19, 2013} – A new online self-help tool offered by Consumer Protection BC will offer British Columbia consumers a modern and alternative way to resolve disputes with businesses focused on making it easier and cheaper to resolve differences.
READ MORE
Consumer Protection BC issues 2012 Annual Report

{June 11, 2013} VICTORIA, BC – Consumer Protection BC has released its 2012 Annual Report and 2012 Audited Financial Statements.

READ MORE
Know More about Your Dance Lesson Contract

In a continuing services contract you receive services over a period of time, rather than all at once. These types of contracts are limited to dance lessons, personal training, weight loss, self defense, gym and travel club memberships.

READ MORE
Appointment of new President and CEO

{April 25, 2013} VICTORIA, BC - Consumer Protection BC is announcing the appointment of Rob Gialloreto as its new President and CEO.

READ MORE
Watch out for text scams!

INFORMATION BULLETIN
In partnership with Consumer Protection BC, the Ministry of Justice and the Better Business Bureau Mainland BC

March 25, 2013, VICTORIA –
British Columbians are increasingly losing money to text messaging-related scams. In 2012, more than $7,700 in losses were reported to the Canadian Anti-Fraud Centre from these kinds of schemes – a 600 per cent increase over the previous year.

READ MORE
Do your Homework Before Handing Over Your Money
{March 21, 2013} VICTORIA – From choosing where to book a manicure to deciding where to get your car repaired, the options for today’s consumer can seem practically endless – and sifting through the choices can be exhausting.
READ MORE
Ensure You’re in the Driver’s Seat When Buying a Car

VICTORIA – With British Columbians buying or leasing an estimated 500,000 motor vehicles each year (representing some $10 billion in sales), the Ministry of Justice, Consumer Protection BC and the Motor Vehicle Sales Authority of BC (VSA) have come together to share important tips with those consumers who are in the market to purchase a new or used vehicle.

READ MORE
Protect yourself with these top five consumer tips

INFORMATION BULLETIN
In partnership with Consumer Protection BC and the Ministry of Justice

{March 18, 2013} VICTORIA – With B.C.’s first Consumer Awareness Week now in full swing, the Ministry of Justice and Consumer Protection BC are sharing their top five consumer tips of all-time under the theme of “Take Five” - representing not only the number of tips released per day during Consumer Awareness Week, but also the need for consumers to pause before making any purchasing decision.

READ MORE
BC’s first Consumer Awareness Week kicks off today
INFORMATION BULLETIN
In partnership with Consumer Protection BC and the Ministry of Justice

(March 15, 2013) VICTORIA – With government officially proclaiming March 15 - 22, 2013 as Consumer Awareness Week, consumers and businesses in B.C. are set to take the spotlight and have the chance to educate themselves about their rights and responsibilities in the marketplace.

READ MORE
Don’t get reeled in by a phishing scam
INFORMATION BULLETIN
In partership with Consumer Protection BC and the Ministry of Justice


{March 11, 2013} VICTORIA – Many of us spend hours a day online – at work, at home and on the go. Unfortunately, so do Internet scammers who may be phishing for your personal information.
READ MORE
Nova Health & Fitness Closure: What To Do If Your Gym Closes Unexpectedly
{March 8, 2013} Consumer Protection BC is aware that Nova Health and Fitness Gym in Burnaby, BC have closed their doors. We have been receiving inquiries from consumers asking about their options.
READ MORE
There’s An App For That: Privacy, Security and Your Smartphone

INFORMATION BULLETIN

This Infomation Bulletin was developed in partnership between Consumer Protection BC, Ministry of Justice, and the Office of the Information and Privacy Commissioner for B.C.

{March 4, 2013} VICTORIA – While the clunky mobile devices and car phones of the 90s may have disappeared, the advances of smartphone technology in the 21st century have created new challenges when it comes to protecting personal information.

To mark March as Fraud Prevention Month – a month-long national initiative that helps Canadians recognize, prevent and report fraudulent activities – the Ministry of Justice, Consumer Protection BC, and the Office of the Information and Privacy Commissioner for B.C. have teamed up to share important information about privacy and security for smartphones.
READ MORE
Top Ten Scams 2013 – Just in case a scam is around the corner

{January 15, 2013} VICTORIA, BC - Consumer Protection BC is participating in today's launch of the Better Business Bureau's Top Ten Scams brochure. The Top Ten Scams are divided up into nine major categories with the top scam highlighted in each, plus the Scam of the Year.

READ MORE
Release of 2013-2015 Business Plan

{December 24, 2012} VICTORIA Bc - We are pleased to present Consumer Protection BC’s Business Plan covering the period from 2013 to 2015. Like our preceding three year Business Plans, this plan results from an active process involving the Board, the Leadership Team and all staff at Consumer Protection BC.

READ MORE
Don’t be grifted by gift card fraud

INFORMATION BULLETIN

In collaboration with Consumer Protection BC and the BBB

{December 19, 2012} VICTORIA, BC - Gift cards may take the guess work out of gift giving, but you sure don’t want to leave the recipient feeling bamboozled. Better Business Bureau and Consumer Protection BC would like to offer some smart shopping advice about gift cards.

READ MORE
Have you been overcharged by Budget Rent a Car?

{November 27, 2012} VICTORIA, BC – Consumer Protection BC has created a customized online form to assist consumers who wish to register a complaint against Budget Rent a Car related to overcharging for car rental repairs.  

READ MORE
Consumer Protection BC welcomes two new Directors to its Board

{Nov. 26, 2012} VICTORIA, BC – Consumer Protection BC is pleased to welcome Paulette Parry and Dennis A. Cote to its Board of Directors.

READ MORE
Black Friday and Cyber Monday bargains: Good Buy or Bust?


{VICTORIA - November 20, 2012} - Attention, Black Friday and Cyber Monday shoppers: While scavenging for deals, Consumer Protection BC and the Better Business Bureau warn of limited quantities and bait-and-switch tactics and reading the fine print.

Before you head out the door or buy online for a block buster, check the following five tips to help you save time and money and make smart consumer decisions:

  1. Have sale advertisements, promo codes and coupons? Bring them to stores and hold on tight. Comparison shop online to see how similar products are priced.
  2. Are there conditions or limitations? Read fine print carefully; look for asterisks and timeframes.
  3. Is it first come, first served? See if ads specify that supplies are limited. See overly-enticing signage? Review closely and snap photos to defend deals. Contact BBB if problems persist. For more insight, review BBB’s Code of Advertising.
  4. Do terms change at the end of the sale? Watch out for higher prices due to undisclosed stipulations on “percentage-off” sales and “free” offers. If you choose to shop online always review the final amount. When shipping and handling charges, fees, or taxes are tacked on, those online prices may not be as attractive as you first thought.
  5. Are there special incentives with in-store credit cards? Beware of high fees and interest rates. Too many open cards can damage credit so make you read all the terms and conditions.
  6. What about returns and refunds? Find out if items are “final sale.” Carefully inspect “clearance” merchandise and other markdowns. In BC, there is no law around returns and refunds so be sure to find out about a specific store’s policy before buying.

If you have questions about your rights and responsibilities as a consumer in British Columbia, please contact Consumer Protection BC toll free at 1-888-564-9963, or visit www.consumerprotectionbc.ca. You can also follow Consumer Protection BC on Twitter @ConsumerProBC, like us on Facebook and read our blog for valuable consumer and shopping tips.

Visit www.mbc.bbb.org for more holiday shopping tips from BBB serving Mainland British Columbia.

READ MORE
Credit Education Week Canada kicks off; survey uncovers spending and saving trends

{Nov. 13, 2012} VICTORIA, BC – A recent survey commissioned by Credit Canada Debt Solutions and Capital One Canada found that more than two thirds of Canadians have felt anxious or lost sleep thinking about their financial situation over the past year.

 

READ MORE
Whirlpool Washing Machine Flooding
There has been a lot of media attention recently regarding more than floods in Lower Mainland condos linked to the same model of top-loading Whirlpool washing machine (Y WET 3300XQO). Consumer Protection BC is concerned about this issue and how it has affected consumers.
READ MORE
T'is the season for holiday scams

INFORMATION BULLETIN

in partnership with the Ministry of Justice

{November 6, 2012} VICTORIA – As the holiday season approaches, a time when people are typically feeling more generous, you may find that you’re getting more requests to donate to charities. And while there are many legitimate companies and charities calling you for fundraising purposes, it’s a good idea to take some precautions and be informed.

READ MORE
Consumer Protection BC orders a second business to stop charging consumers unlawful fees on milk containers

{Oct. 31, 2012} VICTORIA, BC – For the second time in a week, Consumer Protection BC has learned that consumers in British Columbia are being charged unlawful fees when purchasing milk.

READ MORE
Gym Closure Prompts Consumer Questions

{August 22, 2012} Consumer Protection BC is aware that Fit City Gym locations in Burnaby and Richmond, BC have closed their doors. We have been receiving calls from consumers asking about their options.

READ MORE
Top Five Tips for Back to School Shopping

{August 20, 2012} VICTORIA BC - It’s that time of year again. As August draws to a close, students and their parents are getting ready for school to start again. According to a recent consumer survey, Canadians will be spending 13 per cent more than last year on back to school shopping, with British Columbians spending an average of $397.

READ MORE
Consumer Protection BC calls for advisory group members

SPECIAL NOTE: The deadline for applications has been extended to Friday September 14, 2012.

{July 16, 2012) VICTORIA, BC – Do you have a vested interest in consumer-related issues within your industry? Consumer Protection BC is seeking both industry members and consumer representatives to join one of four advisory groups.
READ MORE
Notice of Board Vacancies

{June 25, 2012} VICTORIA BC - Consumer Protection BC is looking for two new members for its Board of Directors. Our Board of Directors is responsible for overseeing strategic direction and governance of the organization. Board members are appointed for an initial term of 3 years and may be eligible for re- appointment to serve a maximum of 6 years.
READ MORE
Debt collection, retail and travel are top questions for Consumer Protection BC

{June 14, 2012} VICTORIA, BC – Debt collection, retail and travel questions continued to be the top 3 topics of consumer questions to Consumer Protection BC’s call centre in 2011. We received close to 3,000 enquiries about debt collection last year – that’s 21% of our total enquires.

READ MORE
Keep your credit cards safe from fraud
Credit cards make our lives convenient, but fraudulent charges can be racked up if you don’t use your credit card safely.

March is Fraud Prevention Month and the Province is teaming up with Consumer Protection BC to help you keep your credit cards safe from fraudulent activity.

READ MORE
Get savvy with your smart phone and avoid fraud

{March 21, 2012} VICTORIA – The rise in popularity of smart phones with social media applications can put consumers at risk of fraud.  

READ MORE
Seniors continue to be victims of a classic scam

{March 14, 2012} VICTORIA – Scam artists continue to target British Columbian seniors through deceptive ‘sweepstakes’ opportunities that come through the mail. It’s an age-old trick and unfortunately seniors continue to be victims of this type of scheme.

READ MORE
Computer tech support scam targets British Columbians

{March 7, 2012} VICTORIA – For several months, phone scammers have been targeting British Columbians by pretending to be with a reputable computer software company, asking to perform urgent software updates and requesting hundreds of dollars as a ‘fee’ for their service.

READ MORE
Consumer Protection BC Welcomes New Board Member

{February 24, 2012} VICTORIA, BC – Consumer Protection BC is pleased to announce that Julie Winram will be joining our Board of Directors. By legislation, the Consumer Protection BC Board may consist of up to nine directors including one director who may be appointed by the Minister of Public Safety and Solicitor General.

READ MORE
Release of 2012-2014 Business Plan

{January 6, 2012} VICTORIA Bc - We are pleased to present Consumer Protection BC’s Business Plan covering the period from 2012 to 2014. Like our preceding three year Business Plans, this plan results from an active process involving the Board, the Leadership Team and all staff at Consumer Protection BC.

READ MORE