Cemetery & Funeral Services
Consumer Protection BC orders Kamloops, BC based Funeral home to pay penalty

{May 3, 2016} VICTORIA, BC – Consumer Protection BC has issued an administrative penalty against Family First Community Services Ltd., a funeral services provider based in Kamloops, BC for violating BC’s consumer protection laws.

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Surrey, BC based funeral services provider fined for violating consumer protection laws

{March 29, 2016} VICTORIA, BC – Consumer Protection BC has issued an administrative penalty against Surrey based funeral services provider and crematorium Arbor Memorial Inc., dba Avalon Surrey Funeral Home & Cremation Centre, for violating BC’s consumer protection laws and funeral services regulation.

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Changes to BC’s Cremation, Interment and Funeral Services regulations

{March 1, 2016} VICTORIA, BC – Today, the BC government has announced changes to the Cremation, Interment and Funeral Services Regulation that provide for progressive levels of supervision for licensed funeral director and embalmer apprentices as they progress through their apprenticeship. The changes will take effect April 1, 2016.

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Funeral services provider ordered to pay consumer refunds and return cremated remains

{January 12, 2016} VICTORIA, BC – Consumer Protection BC has issued a compliance order against Westcoast Funeral Services Ltd., a funeral services provider based in Powell River, BC for violating BC’s consumer protection laws.

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Funeral home required to refund consumer money and amend preneed contracts

{December 16, 2015} VICTORIA, BC – Consumer Protection BC has issued a compliance order against CARE Funeral Services (Vancouver Island) Ltd., a funeral services provider based in Victoria, BC for violating BC’s consumer protection laws.

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Supreme Court of BC confirms that crematoria provider must comply with Consumer Protection BC compliance order

{December 8, 2015} VICTORIA, BC – The Supreme Court of British Columbia has upheld Consumer Protection BC’s compliance order against Pacific Crematorium Ltd. (Personal Alternative Funeral Services Ltd.) and Lawrence Little, a licensed crematoria provider based in Aldergrove, BC.  Consumer Protection BC’s compliance order requires the company to pay $500 for partial investigation costs and must not hinder, obstruct, or interfere with any inspection carried out by Consumer Protection BC.

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Powell River funeral home closes; Consumer Protection BC cancels licence

{August 18, 2015} VICTORIA, BC – Consumer Protection BC has cancelled the licence of Westcoast Funeral Services Ltd., a funeral provider based in Powell River, BC.

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Licensing conditions imposed for Burnaby, BC-based cemetery

{July 28, 2015} VICTORIA, BC – Consumer Protection BC has just placed conditions on the licence, and issued controls on the withdrawal of money from the care fund, of the Masonic Cemetery Association of British Columbia (MCABC), a cemetery based in Burnaby, BC – the result of an open and ongoing investigation into the business’s compliance with BC’s cemetery laws.

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Licence suspended for Powell River, BC-based funeral provider

{July 10, 2015} VICTORIA, BC – Consumer Protection BC has suspended the licence of Westcoast Funeral Services Ltd., a funeral provider based in Powell River, BC.

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Penticton, BC-based funeral home fined $1,000, ordered to comply with the law

{June 26, 2015} VICTORIA, BC – Consumer Protection BC has issued a compliance order and administrative penalty against Hansons’ Arbor Funeral Chapel and Crematorium, a funeral home based in Penticton, BC, for violating BC’s consumer protection laws.

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Industry Advisory from the CDC: Guidance for Safe Handling of Human Remains of Ebola Patients in U. S. Hospitals and Mortuaries

Consumer Protection BC is sharing this advisory which has been released for global broadcast by the Centres for Disease Control and Prevention. More information is available on the CDC website.

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Cowichan Valley Crematorium now licensed with Consumer Protection BC

{Sept. 5, 2014} VICTORIA, BC – Consumer Protection BC has issued a licence to Cowichan Valley Crematorium Ltd., as the business has provided the documentation needed to meet the requirements for a crematorium licence (as defined in the Cremation, Interment and Funeral Services Regulation).

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Reconsideration Notice: Statutory Determinations varied for Lower Mainland crematoria

{Aug. 15, 2014} VICTORIA, BC – Consumer Protection BC has completed a reconsideration of a Compliance Order and a Notice of Administrative Penalty both issued on June 17, 2013 against Pacific Crematorium Ltd. (Personal Alternative Funeral Services Ltd.) and Lawrence Little, a licensed crematoria provider based in Aldergrove, BC. After a full review of the original findings, portions of the original decisions have been varied or cancelled.

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Reconsideration Notice: administrative penalty reduced for Vancouver Island funeral home

{July 11, 2014} VICTORIA, BC – Consumer Protection BC has just completed a reconsideration of a statutory determination issued against CARE Funeral Services (Vancouver Island) Ltd., a funeral services provider based in Victoria, BC. As a result, the initial $5,000 administrative penalty (for two contraventions of BC’s funeral services law) has been reduced to $2,500 (for one contravention).

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Consumer Protection BC orders Cowichan Valley Crematorium to cease operations

Update: Cowichan Valley Crematorium Ltd. is now licensed with Consumer Protection BC. Please refer to this September 5, 2014 web notice for information. 

{March 17, 2014} VICTORIA, BC –
Consumer Protection BC has upheld a September 2012 decision to suspend the licence of Cowichan Valley Crematorium Ltd., effective April 15, 2014. This means that the business must cease providing services by that date.

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Vancouver Island funeral services provider faces $5,000 penalty from Consumer Protection BC

Update July 11, 2014: Consumer Protection BC has completed a reconsideration of this Administrative Penalty issued against CARE Funeral Services (Vancouver Island) Ltd. Please click here to read it.

{Jan. 16, 2014} VICTORIA, BC – Consumer Protection BC has issued a $5,000 Administrative Penalty against CARE Funeral Services (Vancouver Island) Ltd., a funeral services provider based in Victoria, BC, for two violations of a Compliance Order issued in May 2013.

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