Travel Services
Consumer Protection BC cancels travel licence for Global Pacific Travel

{Aug. 12, 2014}, VICTORIA, BC – Consumer Protection BC has cancelled the licence of Global Pacific Travel Ltd. (Global Pacific), a travel agency located in Surrey, BC, due to non-compliance with BC’s travel regulations.

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Consumer Protection BC suspends travel licence for Global Pacific Travel
For an update, please click here

{June 25, 2014}, VICTORIA, BC –
Consumer Protection BC has suspended the licence of Global Pacific Travel, a travel agency located in Surrey, BC, pending an investigation.
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BC Travel Assurance Fund issues almost $90,000 in refunds due to closure of Alameda Travels

{February 6, 2014} VICTORIA, BC – Sixteen more consumers have been refunded $19,163 though BC’s Travel Assurance Fund, a result of the April 2013 closure of the Richmond, BC-based Alameda Travels Ltd.

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Consumer Protection BC Travel Advisory: Closure of Oscar Travel

{October 7, 2013}, VICTORIA, BC – Consumer Protection BC is informing consumers that we recently received information that Oscar Travel Service Ltd., a travel agency located in Vancouver, BC, has ceased operations.

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What To Do If Your Travel Agency Closes
You have just found out that your travel agency has closed. What do you do?
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Consumer Protection BC refunds consumers impacted by Richmond, BC travel agency closure

{Sept. 10, 2013} VICTORIA, BC – 72 consumers have been refunded $69,159 though BC’s Travel Assurance Fund – a result of the April 2013 closure of Alameda Travels Ltd., a Richmond, BC-based travel agency.

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80 travel consumers helped by Consumer Protection BC so far in 2013

{July 17, 2013} VICTORIA, BC – In the first half of 2013, more than $76,000 has been reimbursed to consumers impacted by BC-licensed travel agency or wholesaler failures, says Consumer Protection BC, the agency responsible for administering the Travel Assurance Fund.

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Watch out for travel scams
{June 6, 2013} VICTORIA, BC – Taking aim at travel scams, Consumer Protection BC is sharing important tips with consumers today – part of a multi-national initiative spearheaded by the U.S Federal Trade Commission (FTC).
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Consumer Protection BC Travel Advisory: Closure of Alameda Travels Ltd.

{April 22, 2013}, VICTORIA, BC – Consumer Protection BC is informing consumers we have received information that Alameda Travels Ltd, a travel agency located in Richmond, BC, has ceased operations suddenly.  

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Consumer Protection BC Travel Advisory: Chilliwack Travel and Cruise International Ltd Ceases Operations

{March 20, 2013}, VICTORIA, BC – Consumer Protection BC has cancelled the travel licence of Chilliwack Travel and Cruise International Ltd., a travel agency located in Chilliwack, BC as the business has ceased operations.

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Consumer Protection BC Cancels Globe-Time Travel Licence

{February 14, 2013}, VICTORIA, BC Consumer Protection BC has cancelled the travel licence of Globe-Time Travel Ltd., a travel agency located in Surrey, BC due to non-compliance with BC’s travel regulations.

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Consumer Protection BC Travel Advisory: Pacific Gold Tours (Anik Tour Ltd.) ceases operations

{Jan. 17, 2013}, VICTORIA, BC – Consumer Protection BC has cancelled the travel licence of Anik Tour Ltd., a tour operator located in Delta, BC (doing business as Pacific Gold Tours) as the business has ceased operations.

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Information around Cancelling Travel Plans

Sometimes an unexpected event happens that causes travel plans to be changed or cancelled altogether. These events can include natural disasters and weather conditions. Below are some options that both travelers and BC licensed travel agents may wish to consider when voluntarily cancelling travel plans.

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Consumer Protection BC Travel Advisory: S.K.Y. Travel Management Inc. Ceases Operations

{Oct. 4, 2012}, VICTORIA, BC – Consumer Protection BC is informing BC travellers that S.K.Y. Travel Management Inc., doing business as Travel Story Tour and/or Samuel International Travel, a travel agency with locations in Vancouver and Surrey, BC has ceased operations.

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Consumer Protection BC Advisory: Kumuka Worldwide Inc. Ceases Operations

{July 20, 2012} VICTORIA, BC – Consumer Protection BC is informing BC travelers that Kumuka Worldwide Inc., a travel agency and wholesaler located and registered in Ontario, has ceased operations. Kumuka Worldwide Inc. has issued a notice on their website at www.kumuka.com stating that anyone booked on a trip which departs after Sunday July 22, 2012 will need to rebook with another operator.

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Consumer Protection BC Advises Travellers They May Be Eligible for Refunds

{May 11, 2012} VICTORIA, BC – Consumer Protection BC is informing consumers that Shilla Tours and Travel Ltd., a travel agency and wholesaler located in Burnaby, has ceased operations effective today.  Consumer Protection BC is aware that there may be consumers who are impacted by the closure and is advising travelers who have made travel arrangements with the agency and have not received their travel documents to contact Consumer Protection BC as they may be eligible to claim against the Travel Assurance Fund.

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Potential Air Canada Strike

UPDATE: The Air Canada webwise has stated that there will be no disruption of service and Air Canada’s full schedule remains unchanged. For details and updates, please click here.

{March 8, 2012} Air Canada has announced that their mechanics, baggage handlers and cargo agents may proceed with strike action as early as Monday March 12, 2012.  On the Air Canada website, the airline states that "should a settlement not be reached and job action commence, the airline will endeavour to minimize inconvenience to its customers." 

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Air Services Price Advertising Regulations: Have Your Say
{February 16, 2012} The Canadian Transportation Agency (CTA) is now holding consultations for the development of regulations that will affect how air service prices are advertised in Canada. The intent of the new regulations is to ensure greater transparency for Canadians and allow consumers to easily determine the total price of an air service in order to make an informed choice.
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Consumer Protection BC Helps Over 1,225 Travel Consumers

{February 9, 2012} VICTORIA, BC – It has been reported in the news that two international airlines have ceased operations recently, Spain’s Spanair and Hungarian airline Malev. This has left many consumers seeking recourse for their purchased airline tickets. British Columbians may not know that they could be protected in this type of situation if they booked through a licensed BC travel agent.

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