{October 1, 2008} VICTORIA, BC – The Business Practices & Consumer Protection Authority (BPCPA) has received consumer complaints with respect to businesses phoning them to promote the sale of their car online.  Consumers are advised to make an informed decision when entering into this type of transaction.

Here are some tips to help consumers if they are considering selling their car online:

1. Know who you are doing business with.There are many reputable companies out there so do your research. Call the BPCPA and the Better Business Bureau to ask if there have been any complaints against the company you are considering.
2. Read the fine print.Whether online or in person, always educate yourself about the terms and conditions of the sale. This will help you determine whether you want to use this company or not.
3. Ask about refunds.A key piece of information you will want to have is what happens to your money if your car doesn’t sell, and how much to do you get if it does sell? What if you change your mind – are there any cool off periods?
4. Get references.Selling your car can be a big sale. It’s a good idea to ask the company for references of satisfied customers.  If they are reputable, this shouldn’t be a problem for them.
5. Get a contract in writing.Most consumer transactions are required to have a contract. Ensure that you get one from the company.
6. Don’t be fooled by slick websites.Scammers and companies who may not follow good practices can make a great looking website too. Again do your research. Check blogs and message boards to see what people are saying about the company you are considering. These will often pop up in an internet search, sometimes you need to scroll down the page to find them as they may not be the first link to show up.
7. Don’t always believe guarantees.Remember, if it sounds too good to be true, it usually is.

Companies using advertising tactics such as making unsolicited calls to consumers are considered to be telemarketers in the province of BC and are required to be licensed by the BPCPA.  As a licensed telemarketer, businesses must comply with BC’s consumer protection laws.  To access a list of BPCPA licensed telemarketers, please click here.

Many problems can be avoided by both businesses and consumers being aware of their rights and responsibilities beforeentering into a contract.  If you have a question about consumer contracts or telemarketers, please call 1-888-564-9963 toll free or visit the BPCPA website at www.bpcpa.ca.

BPCPA Inquiry Centre:
Toll Free: 1-888-564-9963
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