The following is key information about the Travel Assurance Fund for travel licensees.

What is the Travel Assurance Fund?

The Travel Assurance Fund (TAF) is a fund of last resort that provides a source of compensation when consumers do not receive the travel services they purchased; most often because of a business failure.

Key Points

• Claimants must have booked through a B.C. licensed travel agent or wholesaler.
• Claimants must first attempt to obtain compensation from other sources such as their licensed travel agent or wholesaler, credit card company and insurance provider.
• Claims must be filed within six months of the loss.
• There is a maximum payment of $5,000 per person covered by the claim.
• The maximum total payout per event is $2 million.
• The TAF only covers the original costs of travel services that were not provided.
• The processing of claims may take time and eligibility restrictions apply.

Examples of what is not covered by the TAF:

• Gift certificates, damage deposits, unused credits, insurance premiums or commissions.
• Dissatisfaction with the quality of services such as poor accommodations.
• Circumstances beyond the control of the travel supplier such as bad weather.

Who can claim against the TAF?

Eligible consumers, and licensed travel agents and wholesalers who have suffered a loss as a result of a consumer not having received travel services.

** Click here to visit the Travel Assurance Fund information page for licensees.

If you are a travel licensee and you have not received your Travel Assurance Fund Information kit by the end of May, please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and provide your company's name and full mailing address.