Consumer Protection BC works with businesses that to ensure they are complying with consumer protection legislation.
Consumer Protection BC investigates possible violations of the following Acts:
- Business Practices and Consumer Protection Act
- Cremation, Interment and Funeral Services Act
- Motion Picture Act
These laws prohibit businesses from performing certain actions that may be harmful to consumers. If a business does something prohibited, it may be subject to administrative action (such as penalties) under one of the statutes. More serious cases and violations may be prosecuted.
You can obtain detailed information about administrative actions and the associated penalties in the Compliance & Enforcement section, which you can access from the menu on the left.
If you are a consumer, you can find information on topics such as consumer contracts in the Help For Consumers section (the yellow tab) of this website.