About BC Consumer Protection

Release of 2013-2015 Business Plan

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{December 24, 2012} VICTORIA Bc - We are pleased to present Consumer Protection BC’s Business Plan covering the period from 2013 to 2015. Like our preceding three year Business Plans, this plan results from an active process involving the Board, the Leadership Team and all staff at Consumer Protection BC.

The 2013-2015 Plan builds upon its predecessor.  For 2012-2014 our goals were:

  • Goal 1: Improve Consumers’ Ability to Make Informed Decisions
  • Goal 2: Reduce the Incidence of Violations
  • Goal 3: Build Trust with Stakeholders
  • Goal 4: Foster a High Performance Organization

The 2013-2015 Business Plan outlines the strategic direction of our organization over the next three years. You can view the full business plan as a PDF here.

Consumer Protection BC is a not-for-profit corporation that was created to strengthen consumer protection in BC and enforce consumer protection laws. We balance the interests of all parties to promote a marketplace that is fair for both BC consumers and BC businesses. We license and inspect specific industries, respond to inquiries through our Inquiry Centre, investigate alleged violations of consumer protection laws, and educate consumers and businesses about their rights and responsibilities under the law.  For more information about our organization, please visit our corporate website at www.consumerprotectionbc.ca.

Follow Consumer Protection BC on Twitter @ConsumerProBC, like us on Facebook and read our blog for valuable consumer tips and resources.