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Thank you for your interest in using Online Dispute Resolution (ODR).
Please click here to find out more about the process.
For this pilot project, you need to contact Consumer Protection BC first to start the process. You can reach us at:
Our hours of operation are 8:30 am to 4:30 pm (PST), Monday through Friday.
* Consumer Protection BC reserves the right to contact anyone who emails us. Individuals will have the ability to unsubscribe from any Consumer Protection BC mailing lists. We may use third parties to process your personal information for our use. By providing their email address, individuals understand that their personal information may be kept on a secure server outside of Canada. |
Step 1
Contact Consumer Protection BC. Tell us about your issue and we will help you decide if ODR might work for you.
Step 2
We will start the process for you. You and the other party try to come to a resolution online. Explain your story and upload anything you think is important.
Step 3
Come to an agreement. If you can't reach an agreement, a neutral resolution expert can help clarify issues and brainstorm options.
