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What is the Travel Assurance Fund?
What do I do if I have a complaint about a Travel Agency?
How do I know if a travel agency is licensed?
I want to buy travel online, am I protected?

What is the Travel Assurance Fund?

The Travel Assurance Fund is a possible source of compensation when consumers do not receive the travel services they purchased and are unable to obtain compensation through their travel insurance, credit card or other sources. For more detailed information, visit our Travel Assurance Fund page here.

What do I do if I have a complaint about a Travel Agency?

If you have a complaint about the services you received from a travel agency, or you have a complaint about cancellation policies or procedures and you can not resolve the situation with the supplier, you may wish to contact the Association of Canadian Travel Agencies. Consumer Protection BC is unable to assist with quality of service complaints.

Association of Canadian Travel Agencies
5760 Minoru Blvd, Suite 213
Richmond, BC V6X 2A9
Phone: 604 231-0544
Fax: 604 231-9941
Web: www.acta.ca
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

How do I know if a travel agency is licensed?

Travel agents and wholesalers located in BC are required to be licensed and are required to contribute to the Travel Assurance Fund (TAF), which is managed by Consumer Protection BC. Here are some things to look for at an agency:

  • Look for the travel agent's license number on all visual ads.
  • Look for the Consumer Protection BC licence certificate which should be prominently displayed on the premises.
  • You can also look for the Consumer Protection BC logo or decal at their business location or on their website.
  • Before going to a travel agency, you can check the Consumer Proection BC website here to see if the business is licensed.

I want to buy travel online, am I protected?

If purchasing travel online, it is important to make sure the agent you are dealing with is a licensed BC travel agent.