When travelling abroad, be aware of local laws and customs. Reports of problems with time-share arrangements (including the cancellation of contracts) have increased, especially in Mexico. Be prepared for the possibility of being approached by persistent time-share representatives on the street, as well as at the airport or on the way to your hotel. Exercise caution, as salespeople often offer free tours, breakfast or gifts, and can be aggressive in their sales techniques.

If you do attend a presentation on time-share opportunities, we recommend that you gather as much information as possible, research the properties and even get a legal opinion before buying. If you do decide to buy, be sure to carefully review the contract to ensure that promises made are confirmed in writing. Anything not included in the contract may not be honoured. Only provide your credit card if you are certain you wish to make the purchase.

Time-share companies have been known to request that their clients sign a waiver that prevents them from cancelling the contract. Such practices are illegal. Mexican law stipulates that consumers are legally entitled to cancel a time-share contract without penalty; however, the cancellation must be done within 5 working days starting from the day following the original date of purchase. You must cancel the contract in writing and present it directly to the time-share company. Keep copies of any correspondence.

If you experience any difficulties in Mexico with a time-share company, immediately contact the Mexican consumer protection agency, Procuraduria Federal del Consumidor (PROFECO). To find the points of service throughout Mexico, visit the Embassy of Canada in Mexico City website.