How to Make a Complaint

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As of November 1, 2009, payday lenders require licences to conduct business in British Columbia.  Consumer Protection BC is responsible for licensing and administering the regulations.  If you are a consumer and have a complaint about the rates being charged, disclosure, cancellation rights or loan repayment you may submit a written complaint to us or call us at 1 888 564 9963 for more information. 

For more information on how Consumer Protection BC initiates investigations please visit our enforcement page

All businesses in BC that are collecting their own debts must follow the debt collection practices.  Click here to find out more about debt collection practices in British Columbia. 

If you have a complaint about the quality of service of a payday lender you may contact:

British Columbia Payday Loan Association (BCPLA)
1012 Victoria Street
Kamloops, BC V2C 2C4
Phone: 250 374-0693, Ext 206
Fax: 250 374-0176
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Canadian Payday Loan Association
25 Main Street West, Suite 2010
Hamilton, Ontario L8P 1H1
Phone: 905 522-2752
Fax: 905 522-2310